Pegasystems PEGACPDC25V1 Prüfungs & PEGACPDC25V1 Unterlage

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Engagement Policies	15%	- Build engagement strategies - Design and manage customer journeys - Define engagement policies
Actions and Treatments	12%	- Present offers on web channels - Manage customer actions - Define outbound actions
Next-Best-Action Concepts	12%	- Optimize customer value in contact center - Optimize Next-Best-Action strategy - Customer engagement blueprint - Define starting population - One-to-one customer engagement - Always-on outbound essentials
Contact Policy and Volume Constraints	13%	- Prevent action overexposure - Set volume limits - Control outbound exposure
Decision Strategies	15%	- Predictive analytics integration - Design and test decision strategies - Adaptive models
Business Agility in 1:1 Engagement	15%	- Pega GenAI for content and operations - Change management - Operational workflows
AI and Arbitration	8%	- AI-driven prioritization - Business levers for ranking - Action arbitration logic
Channels	10%	- Email and third-party integration - Multi-channel delivery - Real-time containers

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Pegasystems PEGACPDC25V1 Unterlage - PEGACPDC25V1 Ausbildungsressourcen

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Pegasystems Certified Pega Decisioning Consultant 25 PEGACPDC25V1 Prüfungsfragen mit Lösungen (Q98-Q103):

98. Frage
U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?

A. Security event
B. Priority communication
C. Customer event
D. Scheduled update

Antwort: B

Begründung:
A priority communication is a type of outbound interaction that allows you to send urgent messages to customers that are not related to any specific offer or proposition. You can use priority communications to inform customers about important events or changes that affect their relationship with your organization. In this case, the bank wants to share the new temporary contact details with all customers over an SMS, so creating a priority communication is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]

99. Frage
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best- Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto- generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

Antwort:

Begründung:
A screenshot of a computer screen Description automatically generated

100. Frage
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
B. The bank implemented upweighting for the third stage.
C. The customer can be Involved in only one active journey at a given moment.
D. The customer always receives the most relevant action, even if an action is not a part of any journey.

Antwort: D

101. Frage
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

A. Applicability rules
B. Suppression rules
C. Volume constraints
D. Outbound channel limits

Antwort: C

Begründung:
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times the action is presented. Verified Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

102. Frage
You are the decisioning architect on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A. Predicted customer behavior
B. Offer relevancy
C. Customer contact policy
D. Offer eligibility

Antwort: A

Begründung:
The prioritization expression is a formula that calculates the priority score of each offer for each customer, based on various factors that reflect the customer needs and the business objectives. One of the most important factors is the predicted customer behavior, which is measured by the propensity. The propensity is a value that indicates how likely a customer is to accept an offer, based on their attributes and behaviors. The propensity is calculated by using predictive analytics models that learn from historical data and feedback. The higher the propensity, the higher the priority score, making the offer more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

103. Frage
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