Peoplecert ITIL-4-CDS Practice Test - Right Preparation Method [PracticeVCE]

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Organizational Structure and Service Value System- ITIL Service Value System (SVS)
  • 1. Guiding principles application
    • 2. Governance and value co-creation concepts
      - Service value chain integration
      • 1. Plan, improve, engage activities
        • 2. Design and transition considerations
          Topic 2: Value Streams and Service Delivery- Workflow optimization
          • 1. Lean principles in service delivery
            • 2. Eliminating waste in processes
              - Value stream mapping
              • 1. Incident-to-resolution value streams
                • 2. Design-to-transition value streams
                  Topic 3: Team Collaboration and Shift-Left Approach- Shift-left principles
                  • 1. Knowledge management empowerment
                    • 2. Early resolution of incidents
                      - Collaborative practices
                      • 1. Cross-functional teamwork
                        • 2. Agile and DevOps integration
                          Topic 4: Service Performance and Measurement- Metrics and KPIs
                          • 1. Service level metrics
                            • 2. Performance indicators alignment
                              - Continual improvement
                              • 1. Feedback loops and reporting
                                • 2. Improvement models and practices
                                  Topic 5: ITSM Practices in Create, Deliver and Support- Change Enablement
                                  • 1. Change control and risk assessment
                                    - Problem Management
                                    • 1. Root cause analysis and prevention
                                      - Incident Management
                                      • 1. Incident lifecycle and resolution
                                        - Service Level Management
                                        • 1. SLAs and service expectations
                                          - Service Desk
                                          • 1. User support and communication channels

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q12-Q17):

                                            NEW QUESTION # 12
                                            During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

                                            Answer: C


                                            NEW QUESTION # 13
                                            A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

                                            Answer: B


                                            NEW QUESTION # 14
                                            Within the ITIL 4 service value chain, the Design and Transition activity ensures new or changed services are fit for purpose and use before release. Which practice is primarily responsible for validating that service components meet acceptance criteria, performance requirements, and interoperability standards prior to deployment?

                                            Answer: A

                                            Explanation:
                                            Service Validation and Testing provides the structured test strategies, detailed test plans and defined acceptance criteria required to verify that each service component from individual configuration items to complete assemblies meets functional, performance, security and compatibility requirements.


                                            NEW QUESTION # 15
                                            An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

                                            Answer: C


                                            NEW QUESTION # 16
                                            An organization uses value streams to help them deliver consistent services, and they use
                                            `service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

                                            Answer: A


                                            NEW QUESTION # 17
                                            ......

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