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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Security28%- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Implement physical security measures
  • 3. Apply least privilege principles
- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Detect and remove malware
  • 3. Secure end-user devices
- Security fundamentals
  • 1. Configure wireless security
  • 2. Implement authentication and access controls
  • 3. Apply encryption technologies
Operational Procedures21%- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Follow change management procedures
  • 3. Use professional communication skills
- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Handle hazardous materials properly
  • 3. Understand environmental impacts
- Backup and disaster recovery
  • 1. Verify data integrity
  • 2. Implement backup strategies
  • 3. Perform disaster recovery procedures
Software Troubleshooting23%- Operating system troubleshooting
  • 1. Resolve boot and startup issues
  • 2. Fix application and driver errors
  • 3. Troubleshoot performance problems
- Mobile and application troubleshooting
  • 1. Troubleshoot mobile OS issues
  • 2. Resolve connectivity problems
  • 3. Fix application crashes and freezes
- Security-related troubleshooting
  • 1. Resolve unauthorized access issues
  • 2. Recover compromised systems
  • 3. Identify malware symptoms
Operating Systems28%- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Perform OS updates and upgrades
  • 3. Configure backup and recovery
- OS installation and configuration
  • 1. Manage mobile operating systems
  • 2. Install and configure Windows
  • 3. Configure macOS and Linux
- Windows tools and utilities
  • 1. Use Task Manager and Device Manager
  • 2. Manage disks and partitions
  • 3. Use Command Prompt and PowerShell

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q71-Q76):

NEW QUESTION # 71
A technician is securing a newly deployed workstation that only assigned users can access.
Which of the following techniques should the technician do to prevent unauthorized users from accessing the workstation? (Choose two.)

Answer: A,C

Explanation:
Enabling screensaver locks ensures that only authorized users can access the workstation after periods of inactivity.
Applying a BIOS password prevents unauthorized users from changing boot options or accessing the workstation at startup.


NEW QUESTION # 72
A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

Answer: B,C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
User offboarding involves disabling the departing user's access to company systems and facilities. Two key tasks typically include:
* Deactivating physical access credentials (e.g., key fobs or badges) to prevent unauthorized entry (B).
* Suspending or disabling the user's email account to prevent future use and to retain business communications (D).
A: Quarantining a hard drive is not standard unless malware or legal issues are involved.
C: Purging PII must follow legal retention policies; it's not typically an immediate offboarding task.
E: Disabling network ports may be relevant in some cases but is not a standard offboarding step.
F: Blocking MAC addresses is not typical unless the device is considered a security threat.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement proper documentation and offboarding procedures.
Study Guide Section: User lifecycle management - onboarding and offboarding tasks


NEW QUESTION # 73
Which of the following devices can provide combined data and power to hardwired VoIP phones in a small office?

Answer: A


NEW QUESTION # 74
A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

Answer: D

Explanation:
When uninstalling and reinstalling network-based software like a VPN client, orphaned or "ghost" adapters can linger in the system, especially if they're no longer visible in Device Manager.
Removing these hidden adapters clears the path for the updated client software to recreate its virtual network interface without conflict.


NEW QUESTION # 75
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B: Dismissing the customer is unprofessional and violates proper customer service protocols.
C: Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D: Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication


NEW QUESTION # 76
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