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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques |
| Topic 2: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
| Topic 3: User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation |
| Topic 4: Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs |
| Topic 5: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Support development teams with clarification |
| Topic 6: Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Map existing business processes |
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질문 # 181
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow.
The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?
정답：A
질문 # 182
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
정답：C
설명：
When a business analyst learns that another team also needs email integration in the near future, they should include that team during discovery. This is because including all relevant stakeholders early in the project can help to identify common needs, avoid duplication of work, leverage synergies, and deliver value faster. The business analyst should invite the operations team to participate in discovery activities such as interviews, surveys, workshops, observations, etc., and capture their requirements, expectations, and feedback. The business analyst should also communicate the project scope, timeline, and risks to both teams and manage any changes or issues that may arise. References: https://trailhead.salesforce.com/content/learn/modules
/salesforce-business-analyst-certification-prep/customer-discovery
질문 # 183
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
정답：B
설명：
This answer states that working with subject matter experts to perform UAT in a sandbox is what the BA should do during UAT to ensure that a record-triggered flow that notifies account and opportunity owners once a quote has been accepted meets the requirements for Cloud Kicks. Subject matter experts are people who have specialized knowledge or skills in a specific domain or area, such as sales, service, marketing, or accounting. Working with subject matter experts can help the BA to test and validate that the record-triggered flow works as expected and meets their needs and expectations. A sandbox is a copy of a Salesforce org that is used for development, testing, or training purposes. Performing UAT in a sandbox can help the BA to test and validate the record-triggered flow in a safe and isolated environment, without affecting the production org or data. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- quick-look/use-stakeholder-engagement-skills
질문 # 184
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
정답：C
설명：
This answer suggests focusing on the inputs and outcomes of the current process as a recommendation that the BA should make to help the stakeholders reach agreement about the process after creating a business process map of the existing process for streamlining a complex business process at Universal Containers.
Inputs are the resources or information that are needed to start or perform a process. Outcomes are the results or outputs that are produced or delivered by a process. Focusing on the inputs and outcomes of the current process can help the BA to identify and align what is required and expected from each stakeholder involved in the process, and to resolve any discrepancies or conflicts among them. References: https://trailhead.salesforce.
com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand- your-business
질문 # 185
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
정답：A
질문 # 186
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