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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Set up Field Service parameters
    • 2. Configure organizational units and resources
      Schedule and Dispatch Work20%- Resource scheduling
      • 1. Optimize scheduling and routing
        • 2. Use schedule board
          Manage Inventory and Assets15%- Inventory management
          • 1. Track customer assets
            • 2. Manage products and stock
              Field Service Mobile and Customer Experience20%- Customer engagement
              • 1. Customer communication workflows
                • 2. Service feedback management
                  - Mobile app configuration
                  • 1. Configure Field Service mobile app
                    • 2. Enable offline capabilities
                      Work Order Management25%- Manage work orders lifecycle
                      • 1. Create and manage work orders
                        • 2. Manage incidents and service tasks

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q77-Q82):

                          NEW QUESTION # 77
                          Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?

                          Answer: C


                          NEW QUESTION # 78
                          Your organization wants to use the new Field Service mobile app.
                          You need to ensure this app works for the technicians.
                          Which two actions should you perform? Each correct answer presents part of the solution.
                          NOTE: Each correct selection is worth one point.

                          Answer: A,C

                          Explanation:
                          To ensure field technicians can access necessary tables and booking data in the Field Service mobile app, follow these specific administrative steps:
                          1. Assign Security Roles to Users
                          *-> 2. Grant App Access to the Security Role
                          You must explicitly share the mobile app module with the security role so it appears for the technicians.
                          Navigate to: Power Apps Maker Portal.
                          [A] *-> Select Apps: Locate the Field Service Mobile model-driven app.
                          Action: Select the ellipses (...) and choose Share.
                          [B] *-> Configure: In the sharing pane, select the Field Service - Resource security role and click Share or Save.
                          3. Configure Field Security Profiles
                          Reference:
                          https://learn.microsoft.com/en-us/dynamics365/field-service/mobile/set-up-field-service-mobile


                          NEW QUESTION # 79
                          You need to create a purchase order for a tape dispenser machine.
                          You have:
                          1. created a purchase order,
                          2. added tape dispensers as products, and
                          3. submitted the purchase order.
                          You need to complete the order and receive the tape dispenser.
                          In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 80
                          You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
                          You need to create and configure Incident Types based on the provided scenarios.
                          Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 81
                          Drag and Drop Question
                          To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
                          The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
                          Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:
                          https://www.microsoft.com/en-us/download/confirmation.aspx?id=53586
                          Check - Twilio Integration Guide


                          NEW QUESTION # 82
                          ......

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