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| Section | Weight | Objectives |
|---|---|---|
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario - Given a scenario, configure work order processes, parameters, and field settings - Explain the work order lifecycle and applicable statuses |
| Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling |
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NEW QUESTION # 101
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
Answer: B
Explanation:
This option ensures that the service territory member's operating hours are aligned with the service territory's time zone, and avoids scheduling conflicts or gaps. References:https://help.salesforce.com/s/articleView?id=sf.
fs_operating_hours.htm&type=5
NEW QUESTION # 102
Universal Containers has dispatchers who can set up new territories, defineNew schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field ServiceLightning Dispatcher License, which permissions should a Consultant assign to the Dispatchers?
Answer: A
Explanation:
The requirement is best implemented with Field Service Admin Permissions. These dispatchers are not only scheduling work; they are creating territories, defining Scheduling Policies, and controlling configuration settings. Those are administrative capabilities and require Field Service Admin Permissions in addition to dispatcher access.
When a requirement concerns a lifecycle action such as status change, a license concern, or territory visibility, the configuration should be placed in the corresponding security layer rather than simulated through record ownership changes or broad administrative access.
The alternatives address different parts of the Field Service model. Mobile and Scheduling licenses support different personas and do not grant the configuration authority described in the scenario.
This approach follows least-privilege design and keeps access changes maintainable as resources, territories, assignments, or user responsibilities change.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Permissions and Sharing - Field Service Admin and Dispatcher permissions; configuration access.
NEW QUESTION # 103
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?
Answer: A
Explanation:
This option allows tracking individual tasks completed as work order line items, including parts consumed and pricing details, and scheduling one or multiple tasks to different technicians as needed using service appointments. References:https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.
htm&type=5
NEW QUESTION # 104
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
Answer: B
Explanation:
The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related Liston the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used.
The Product Request Line Item associated with the Product shows the products requested, but not the products consumed. References: https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5
NEW QUESTION # 105
Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
Answer: B,C
Explanation:
Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within WorkOrders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 106
......
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