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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 3
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 4
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 8
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 9
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 10
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 11
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 12
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

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Apple Device Support Exam Sample Questions (Q63-Q68):

NEW QUESTION # 63
Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.
Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

Answer: A

Explanation:
Reference Mode is a display mode for professional content creation workflows, like color grading, editing, and content review, where accurate colors and consistent image quality are critical. Reference Mode enables the
12.9-inch iPad Pro with Liquid Retina XDR display to deliver reference color for popular color standards and video formats, such as BT.709, sRGB, HDR10, Dolby Vision, and more. It also disables all dynamic display adjustments for ambient surround, such as True Tone, Auto-Brightness, and Night Shift. Guillermo can use Reference Mode to match the color requirements of his workflow and ensure that his marketing materials and color grading are accurate and consistent. He can also use Reference Mode with Sidecar to use his iPad Pro as a secondary reference display for his Mac. References: Use Reference Mode on your iPad Pro, iPadOS 16:
These are the new features exclusive to M1 iPads


NEW QUESTION # 64
Your personal device is signed in to both your Managed Apple Account and your unmanaged Apple Account.
Which of these is linked to your Managed Apple Account?

Answer: D

Explanation:
Managed Apple Accounts are created, owned, and managed by an organization and are specifically designed to keep organizational information separate from a user's personal data. Therefore, organization data and documents are associated with the Managed Apple Account, making option D correct. Apple's account-driven enrollment architecture allows a Managed Apple Account and a personal Apple Account to coexist on supported devices while maintaining separation between work and personal information. Personal photos, personally installed applications, and personal account information remain associated with the unmanaged Apple Account unless specifically deployed or managed by the organization. This separation is particularly important in personally owned device deployments because IT management is limited to organizational accounts, managed applications, settings, and information rather than giving the organization unrestricted access to the user's personal content.


NEW QUESTION # 65
What could be a reason Mac doesn't automatically upgrade to macOS Sequoia?

Answer: D

Explanation:
If "Install macOS updates" is off in System Settings > General > Software Update > Automatic Updates
, the Mac won't upgrade automatically.
* Option A: Volume owner isn't a macOS concept here.
* Option B: Secure token isn't for updates.
* Option D: Download-only doesn't stop install.
References: Apple Support - " Update macOS " (support.apple.com/HT201541).


NEW QUESTION # 66
Select three responses.
Which three scenarios cause Apple File System (APFS) volumes to generate encryption keys?

Answer: A,C,E

Explanation:
APFS is a file system that supports encryption at the volume level. Each volume has its own encryption key, called the Volume Encryption Key (VEK), which is stored in the APFS container metadata and protected by another key, called the Key Encryption Key (KEK). The KEK is derived from the user's password and wrapped by a secure token, which is a feature that ensures only authorized users can access the encrypted data. According to the Apple Device Support Reference Materials12, the following scenarios cause APFS volumes to generate encryption keys:
* During user creation. When a new user is created on an APFS volume, a secure token is generated for that user and a KEK is derived from the user's password. The KEK is used to encrypt the VEK and store it in the metadata.
* During the first user's password creation. When the first user on an APFS volume sets their password, a secure token is granted to that user and a KEK is derived from the password. The KEK is used to encrypt the VEK and store it in the metadata.
* After erase content and setting. When a user erases all content and settings on an APFS volume, the VEK and the KEK are deleted and new ones are generated. The new VEK is encrypted with the new KEK and stored in the metadata.
References:
* Use secure token, bootstrap token, and volume ownership in deployments.
* Data Protection in Apple devices.


NEW QUESTION # 67
Which of these steps should you complete if your iPad fails to back up to iCloud?

Answer: D

Explanation:
iCloud backups on an iPad require sufficient storage space in the user's iCloud account (5GB free by default, expandable via subscription). If the backup fails, the most common reason is insufficient space, as iCloud won't proceed if the data exceeds available storage. Check this inSettings > [user name] > iCloud > Manage Storage.
* Option A is irrelevant; Managed Apple Accounts support iCloud backups unless restricted by MDM, but the question doesn't specify this.
* Option B (Bluetooth) isn't required for iCloud backups, which use Wi-Fi.
* Option C is correct and a standard troubleshooting step.
* Option D (passcode/unlocked) isn't a requirement; backups occur when locked, on Wi-Fi, and charging.
See Apple's "If you can't back up to iCloud" (support.apple.com/HT203516).


NEW QUESTION # 68
......

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