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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship
Topic 2: ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management)
Topic 3: Four Dimensions of Service Management	- Value streams and processes - Organizations and people - Partners and suppliers - Information and technology
Topic 4: ITIL Service Value System (SVS)	- Opportunity, demand, and value - Governance - Service value chain - Continual improvement - Guiding principles

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EXIN ITIL 4 Foundation Sample Questions (Q119-Q124):

NEW QUESTION # 119
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that information security requirements are met
B. To set user expectations for fulfilment times
C. To streamline the fulfilment workflow
D. To ensure that spending is properly accounted for

Answer: C

NEW QUESTION # 120
Which service value chain activity relates with buying new products?

A. Engage
B. Obtain/build
C. Improve
D. Plan

Answer: B

Explanation:
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.

NEW QUESTION # 121
How should an organization adopt continual improvement methods?

A. Select a few key methods for the types of improvement that the organization handles
B. Build the capability to use as many improvement methods as possible
C. Use a new method for each improvement the organization handles
D. Select a single method for all improvements that the organization handles

Answer: A

NEW QUESTION # 122
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A. Change control
B. Release management
C. Deployment management
D. Service configuration management

Answer: A

NEW QUESTION # 123
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A. performances
B. value
C. users
D. costs

Answer: A

NEW QUESTION # 124
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