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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Working with product and business teams - Integrating UX and technical perspectives - Collaboration with architects and designers |
| Topic 2: Intangible Deliverables | 26% | - Culture and capability building - Change and adoption enablement - Stakeholder alignment - Governance and mindset |
| Topic 3: Tools and Artifacts | 23% | - Decision-making tools - Design frameworks and methods - Strategy mapping and modeling - Documentation and visualization |
| Topic 4: Value Design | 32% | - Context and innovation impact - Ethics and value alignment - Value measurement and outcomes - Strategic direction and rationale |
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NEW QUESTION # 32
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"
Answer: B
Explanation:
A storyboard is a tool that should be used to facilitate and share the vision of a new patient experience. A storyboard is a visual narrative that illustrates the user's journey with a product or service, using sketches, images, or text. It helps communicate the value proposition and key features of the solution, and how it addresses the user's needs and goals. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-storyboard
NEW QUESTION # 33
An insurance company has a claims handling process that involves multiple team members, different departments, and many disparate systems. Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?
Answer: C
Explanation:
MuleSoft integrates disparate cross-departmental systems and automates complex enterprise workflows. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Business process modeling makes roles, activities, handoffs, decision points, inputs, outputs, and delays visible across an operational workflow.
That makes it more suitable for redesigning a multi-party internal process than a customer-facing journey or a Jobs To Be Done statement. Here, MuleSoft is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Sales Cloud focuses attention elsewhere, while Financial Services Cloud addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Process Mapping for Business Analysts - Get Started with Process Mapping
NEW QUESTION # 34
Cloud Kicks (CK) wants to launch a new application that will change the processes and operating procedures within the organization. To propose a rollout of the new application, CK ' s design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?
Answer: B
Explanation:
An MVP tests core value hypotheses to validate or invalidate essential features with minimal effort. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. An MVP is designed to validate or invalidate the smallest set of essential assumptions and features needed to learn whether the product creates the intended value. It is not a miniature version of every future feature, nor does it require a large test audience simply for scale. Here, Validating or invalidating the essential features of the product is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Testing an outline of all features and possibilities of the product focuses attention elsewhere, while Assessing essential features of the product with a large group of users addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Tools and Artifacts
NEW QUESTION # 35
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market.
What should a strategy designer rely on to get stakeholder buy-in for a redesign?
Answer: A
Explanation:
Combining customer research findings with competitive market benchmarking provides compelling evidence for executive buy-in. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Competitive analysis adds market context to customer research by showing how alternatives shape expectations and where differentiation may exist. When combined with direct research evidence, it gives stakeholders a stronger rationale for change than a polished visual concept alone. Here, Research findings and a competitive analysis. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Wireframes and a total addressable market (TAM) calculation focuses attention elsewhere, while Inspiring graphics and personas addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 36
Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.
Which part of the business model canvas represents desirability?
Answer: A
Explanation:
The value proposition is the part of the business model canvas that represents desirability. It describes the value that the product or service offers to the customer segments, and how it solves their problems or satisfies their needs. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas
NEW QUESTION # 37
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