Quiz 2026 Accurate 1Z0-1064-26: Exam Oracle Fusion Service 2026 Implementation Professional Cram

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management

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2026 Exam 1Z0-1064-26 Cram | Excellent Oracle Fusion Service 2026 Implementation Professional 100% Free PDF Question

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q28-Q33):

NEW QUESTION # 28
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add images as the product image will not be pulled from Engagement Cloud.
B. Configure products groups and product items in Engagement Cloud.
C. Add the Product object to your DCS application.
D. Add product ID(s) to the database component.

Answer: B,C,D

NEW QUESTION # 29
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
B. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

Answer: C

NEW QUESTION # 30
Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.
B. It is enabled by default.
C. It is available only to authorized administrators.
D. It allows users to save searches for later reuse.
E. It is searchable by date range, username, event type, event severity, and event duration.

Answer: B,D

NEW QUESTION # 31
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. The configured frequency to retrieve emails is too long.
B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D. Incoming messages have a custom filter.

Answer: D

NEW QUESTION # 32
What three things should you do once you have established a global default coverage?

A. Create an ESS job to Aggregate Service Requests.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Monitor Service Request Milestones.
D. Use Application Composer to configure warning emails about milestone compliance events.

Answer: A,B,C

NEW QUESTION # 33
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