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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 23% | - Mobile and application troubleshooting
|
| Topic 2: Security | 28% | - Security fundamentals
|
| Topic 3: Operating Systems | 28% | - Windows tools and utilities
|
| Topic 4: Operational Procedures | 21% | - Backup and disaster recovery
|
>> Valid CompTIA 220-1202 Study Notes <<
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NEW QUESTION # 234
A user reports that their device is overheating after recently installing several applications. They also notice several pop-ups. Which of the following should a technician do to troubleshoot this issue?
Answer: C
Explanation:
The correct answer is B. Run a malware scan on the device. The timing and symptoms point to malicious or unwanted applications: the device began overheating after several applications were installed, and pop-ups are appearing. Quentin Docter's Complete Study Guide explains that mobile devices can contract viruses or malware through malicious apps and that mobile malware commonly spams the device with ads from the Internet. It also recommends antivirus and antimalware protection for mobile devices. The All-in-One Exam Guide explains that mobile devices can overheat because of frozen apps, intensive tasks, large transfers, or other software-driven activity, and that unusual overheating should be investigated carefully. Restarting may temporarily reduce symptoms, and OS updates are important, but the combination of recently installed apps, overheating, and pop-ups makes malware scanning the best troubleshooting step. Hardware diagnosis would come later if software causes are ruled out.
NEW QUESTION # 235
As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer.
Corporate policy requires the following:
>All phishing attempts must be reported.
>Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
>Classify the emails
>Identify suspicious items, if applicable, in each email
>Select the appropriate resolution
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer:
Explanation:
See explanation below.
Explanation:
Inbox mail 1 -Account Locked- Phishing - Report email to Information Security Inbox mail 2 -Share your feedback - Legitimate - Perform no additional actions Inbox mail 3 -Employee orientation - Legitimate - Perform no additional actions Inbox mail 4 -Security Update - Spam - Report email to Information Security Inbox mail 5 -Interview - Legitimate - Perform no additional actions
-
NEW QUESTION # 236
Every time a user loads a specific spreadsheet, their computer is temporarily unresponsive. The user also notices that the title bar indicates the application is not responding. Which of the following would a technician most likely inspect?
Answer: B
Explanation:
If a system becomes unresponsive while opening a specific spreadsheet, the issue is likely tied to the file's size or the complexity of its content (e.g., embedded formulas, macros, or graphics). High memory utilization caused by the file can lead to temporary freezing or application " Not Responding " messages. Checking the spreadsheet ' s file size and monitoring system memory in Task Manager will help isolate performance bottlenecks.
A). Anti-malware logs are important for security troubleshooting but less likely relevant to spreadsheet-related performance issues.
B). Workstation repair is for system-wide problems and not necessary for a single-file issue.
C). Bandwidth relates to network usage and wouldn't impact opening a local file.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common application issues.
Study Guide Section: Troubleshooting application slowness and performance using Task Manager and resource monitoring tools
NEW QUESTION # 237
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?
Answer: B
Explanation:
Running a mobile malware scan is the first step because the app installed from an advertisement could be malicious, causing excessive battery drain and overheating.
NEW QUESTION # 238
A help desk team was alerted that a company-owned cell phone has an unrecognized password-cracking application. Which of the following should the help desk team do to prevent further unauthorized installations from occurring?
Answer: D
Explanation:
Mobile Device Management (MDM) is used to control, monitor, and enforce policies on mobile devices. It allows IT teams to restrict app installations, push approved apps, and monitor device compliance. Deploying MDM would prevent unauthorized applications, such as password crackers, from being installed on company- managed devices.
A). Group Policy is for managing Windows environments and not applicable to smartphones.
B). PAM (Privileged Access Management) controls administrative access, not app installation.
C). Anti-malware can help detect malicious apps but doesn't prevent their installation proactively.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast common security measures and tools.
Study Guide Section: Mobile Device Management (MDM) capabilities - app control, security enforcement
NEW QUESTION # 239
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