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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 2: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability - Manage service appointment lifecycle and assignment |
| Topic 3: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 4: Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Topic 5: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 6: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Topic 7: Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership |
| Topic 8: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
>> Standard FS-Con-101 Answers <<
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NEW QUESTION # 74
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided Services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2. How should the Consultant configure the Contractors' experience?
Answer: D
Explanation:
For this scenario, Salesforce Field Service should use different Service Resource Skill Levels. The contractors differ in repair expertise, so the Repair skill should be assigned with different proficiency levels. Skill Requirements can then express the level needed for the Work Type and scheduling can distinguish their qualifications.
Salesforce favors reusable resource metadata over one-off record manipulation. When resource qualifications and availability are modeled correctly, the same information can support candidate selection, optimization, dispatching, reporting, and mobile execution without duplicating logic on individual jobs.
The alternatives address different parts of the Field Service model. Capacity represents workload volume, Preferred Resource expresses a preference rather than expertise, and excluding the less experienced contractor would unnecessarily prevent all assignment.
This keeps the workforce model reusable across scheduling, dispatching, mobile execution, and reporting and avoids encoding resource logic in individual work records.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Resources - Service Resource Skills; Skill Levels; Skill Requirements.
NEW QUESTION # 75
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account. Which two methods should the Consultant consider to ensure the service associated with each container can be handled independently? Choose 2 answers
Answer: A,D
Explanation:
The correct configuration is separate Work Orders or separate Work Order Line Items with their own Service Appointments. Independent handling requires each Asset ' s work to have an independently schedulable Service Appointment. This can be achieved with separate Work Orders and appointments or with one Work Order containing Asset-specific line items, each with its own appointment.
Good Work Order design also preserves the distinction between planned work and execution results. Products Required, requirements, and task structure should be established before service; Products Consumed, actual times, signatures, and completion statuses then record what actually happened in the field.
The alternatives address different parts of the Field Service model. A single parent-level appointment would combine the Assets into one scheduling unit and would not let each container ' s service be handled independently.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Assets; Work Orders; Work Order Line Items; independent appointments.
NEW QUESTION # 76
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field Technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app? Choose 2 answers
Answer: A,B
Explanation:
The correct configuration is the correct Field Service Mobile action placement and supported action type.
Actions can appear in Salesforce Mobile but not Field Service Mobile when they are not placed in the required publisher-action section or when an unsupported legacy Lightning Component action type is used.
Field Service Mobile has its own supported action model.
When comparing Salesforce Mobile with Field Service Mobile, the latter should be treated as an operational field-work client rather than a generic CRM client. Its offline capabilities, appointment-centric experience, signature/report functions, geolocation controls, and technician-specific actions are the features that should drive the configuration decision.
The alternatives address different parts of the Field Service model. Mobile navigation settings do not substitute for the page-layout action configuration, and the mobile client does not automatically surface every action that appears elsewhere in Salesforce.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Field Service Mobile actions; page layouts; supported quick-action types.
NEW QUESTION # 77
Customers report that installed products are failing more frequently than expected. After reviewing the data, Universal Containers has Determined that products start to fail 6 months after installation. What should a Consultant recommend to address this situation?
Answer: A
Explanation:
The correct configuration is a Maintenance Plan. Maintenance Plans are the native Field Service mechanism for recurring preventive work. They can associate Assets, Work Types, frequencies, generation timeframes, and Work Order/Service Appointment generation so service is created before predictable failures or at regular intervals.
The consultant should distinguish recurrence from job definition. A Work Type describes how a recurring job is performed, while the Maintenance Plan determines when and how future work is generated. Work Order and Service Appointment generation methods then determine whether Assets are consolidated into one visit or separated into multiple jobs.
The alternatives address different parts of the Field Service model. Work Types describe how a job is performed but do not create a recurrence calendar; Path and custom process automation are not substitutes for the native maintenance framework.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Maintenance Plans - Maintenance Plans; recurring maintenance; Maintenance Assets.
NEW QUESTION # 78
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
Answer: C,D
Explanation:
These two ways should be recommended to track these inventory requirements in Salesforce, as they allow specifying which products are needed for work orders or work order line items and updating the inventory accordingly. References:https://help.salesforce.com/s/articleView?id=sf.fs_products_required.htm&type=5
NEW QUESTION # 79
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