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Salesforce Salesforce-Communications-Cloud 考試大綱：

主題	簡介
主題 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
主題 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
主題 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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最新的 Accredited Professional Salesforce-Communications-Cloud 免費考試真題 (Q26-Q31):

問題 #26
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D. Accommodate the feature since otherwise business representative will not accept the iteration results.

答案：B

問題 #27
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
D. Accommodate the feature since otherwise business representative will not accept the iteration results.

答案：B

解題說明：
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.

問題 #28
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
*They often need to refer back to their documents for routine customer requests
*They are able to handle the majority of customer request themselves despite of current challenges
*Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

答案：D

解題說明：
To address the feedback from UC ' s sales agents regarding the complexity of handling routine customer requests and to improve the user experience, leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases is recommended. This approach minimizes implementation efforts while providing a streamlined and intuitive interface for agents, reducing the need for extensive training and documentation reference.References:Salesforce Communications Cloud OmniScript and CPQ documentation, focusing on user experience and guided selling best practices.

問題 #29
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Use the Action type from Order items to the Decomposition Relationship Conditions.
B. Implement the router condition logic within decomposition layer with more conditions.
C. Map all relevant information to the Customer Facing Service (CFS)
D. Use action type from fulfillment request lines in the callout condition task
E. Implement the router condition logic in the integration layer as callout task

答案：B

問題 #30
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
B. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.

答案：A

問題 #31
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