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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:Apple-Device-Support
Exam Format:Multiple-choice multiple-select, Multiple-choice single-select
Available Languages:German, Spanish, Japanese, English, French
Certificate Validity Period:3 years
Related Certifications:Apple Certified IT Professional
Passing Score:75%
Real Exam Qty:Approx. 80
Exam Duration:120 minutes
Exam Price:$149 USD
Recommended Training:Apple Device Support Training Course
Exam Registration:Pearson VUE Registration
Apple Certification Registration System
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Official Syllabus URL:https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 3
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 4
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 5
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 7
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 9
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.

Apple Device Support Exam Sample Questions (Q174-Q179):

NEW QUESTION # 174
Select three responses.
Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector?

Answer: C,D,E


NEW QUESTION # 175
Which four storage formats can the Files app read and write to on iPhone and iPad devices?

Answer: A,B,D,F


NEW QUESTION # 176
Which of these actions should you take if an alert appears after you install a system extension?

Answer: A

Explanation:
System extensions on macOS (e.g., kernel extensions pre-Sonoma, replaced by system extensions) may trigger alerts if they're unsigned, blocked by Gatekeeper, or incompatible. The alert typically suggests the extension is unapproved or failed to load. The best action is tocontact the developerfor support, as they can provide an updated, signed version or instructions to resolve the issue.
* Option A (System Information) shows extension details but can't notarize them-Apple's notarization is developer-side.
* Option C (Migration Assistant) transfers data, not updates extensions.
* Option D (Safe Mode) disables extensions but doesn't fix the alert.
* Option B is proactive and aligns with Apple's advice. See "If a system extension won't load" (support.
apple.com/HT210999).


NEW QUESTION # 177
At what Wi-Fi signal level will trigger iPhone or iPad to search for a stronger Wi-Fi network?

Answer: C

Explanation:
Wi-Fi signal level, also known as Received Signal Strength Indicator (RSSI), is a measure of how well your device can receive the wireless signal from the router or access point. It is usually expressed in decibel- milliwatts (dBm), which is a logarithmic scale that ranges from -30 dBm (very strong signal) to -100 dBm (very weak signal). The higher the negative value, the weaker the signal.
According to the Apple Device Support Reference Materials 1 , iPhone and iPad will search for a stronger Wi- Fi network when the signal level drops below -80 dBm. This is because a weak signal can affect the performance, reliability, and security of your Wi-Fi connection. A weak signal can also drain your device's battery faster, as it requires more power to maintain the connection.
To check the Wi-Fi signal level on your iPhone or iPad, you can use the following steps 2 3 :
* Open the Settings app on your device.
* Go to Wi-Fi.
* Under the Wi-Fi network list, locate the name of the Wi-Fi network or wireless router you want to check the signal strength for.
* Tap the information icon (i) next to the network name.
* Look for the RSSI value, which shows the signal level in dBm.
Alternatively, you can also use third-party apps that can display the Wi-Fi signal level on your device, such as Wi-Fi Sweetspots or Network Analyzer.
:
Recommended settings for Wi-Fi routers and access points .
How to View Wi-Fi Networks Signal Strength on iPhone or iPad .
How to View Wi-Fi Networks Signal Strength on iPhone or iPad | Guide .


NEW QUESTION # 178
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Answer:

Explanation:

Explanation:
Set your Mac to check for software updates automatically
* On your Mac, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)
* Click Software Update on the right. ...
* To set update options, click the Info button for Automatic updates, then do any of the following: ...
* Click Done.
https://support.apple.com/guide/mac-help/keep-your-mac-up-to-date-mchlpx1065/mac


NEW QUESTION # 179
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