1Z0-1064-26 Quiz Torrent: Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26 Exam Guide & 1Z0-1064-26 Test Braindumps

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q11-Q16):

NEW QUESTION # 11
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are commitments to handle SRs within certain timelines.
B. Milestones are actions on a service request (SR) that must be completed by a specific time.
C. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
E. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Answer: C,D,E

NEW QUESTION # 12
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)
B. a single "publish" action to complete the task
C. system administrator approval
D. moving the application to Staging and subsequently to Production status

Answer: A,D

NEW QUESTION # 13
Select three correct limits and restrictions when importing data from a file.

A. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C. By default, the import starts immediately after it is activated.
D. Both create and update operations are available for imported records.
E. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,C,D

NEW QUESTION # 14
Which four actions does the REST API for Service Requests (SRs) allow?

A. Create SR
B. Update SR assignee
C. Delete SR by SR title
D. Delete SR by SR number
E. Update SR milestone

Answer: A,B,D,E

NEW QUESTION # 15
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Child Category.
B. Select Service Catalog in Functional Areas.
C. Select Status = "Active".
D. Select Create Category > Create Top-Level Category.
E. Select the task Manage Service Request Categories.
F. Complete Category Name.
G. Check the Active flag.

Answer: A,C,D,E

NEW QUESTION # 16
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