ITILFNDv5최신업데이트덤프자료 - ITILFNDv5최신업데이트시험덤프

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Management Practices28%- Service Management Practices
  • 1. Service level management
    • 2. Problem management
      • 3. Incident management
        • 4. Change enablement
          - Technical Management Practices
          • 1. Software development and management
            • 2. Deployment management
              - General Management Practices
              • 1. Relationship management
                • 2. Portfolio management
                  • 3. Strategy management
                    Topic 2: Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Topic 3: Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
                    - Value co-creation and stakeholder collaboration
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    Topic 4: ITIL Value System20%- Governance
                    - Guiding Principles (7 principles and application)
                    - Continual improvement
                    - Management Practices overview
                    - Service Value Chain activities
                    Topic 5: Four Dimensions of Product and Service Management17%- Information and Technology
                    - Holistic approach and interdependencies
                    - Organizations and People
                    - Partners and Suppliers
                    - Value Streams and Processes

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                    최신 Peoplecert Certification ITILFNDv5 무료샘플문제 (Q136-Q141):

                    질문 # 136
                    Which dimension is concerned with management of relationships with external organizations?

                    정답：C

                    설명：
                    The correct answer is partners and suppliers because this ITIL dimension focuses on an organization's relationships with external parties involved in creating, delivering, supporting, or improving products and services. These may include suppliers, strategic partners, outsourced providers, and other contributors in the wider service ecosystem. ITIL emphasizes that no organization operates alone, so managing agreements, dependencies, expectations, and collaboration with third parties is essential. This dimension also considers sourcing strategies, levels of integration, risk, capability availability, and service coordination across networks.


                    질문 # 137
                    What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?

                    정답：B

                    설명：
                    ITIL emphasizes that value stream mapping identifies and visualizes how value flows, while value stream management ensures that the value stream performs effectively over time. That is why option A is correct. Mapping is a diagnostic and analytical activity. It helps organizations understand the current flow of work, information, handoffs, delays, bottlenecks, and opportunities for improvement. Management is broader and continuous. It involves monitoring performance, setting measures, coordinating improvements, adapting to changes, and maintaining the health of the value stream over time. Mapping is therefore one important tool within the larger discipline of management.


                    질문 # 138
                    Which lifecycle activity is focused on creating prototypes and specifications?

                    정답：A

                    설명：
                    The design activity is focused on creating prototypes and specifications, so option A is correct. In the ITIL product and service lifecycle, design translates ideas, needs, and requirements into structured solution concepts that can be built, tested, and transitioned. This includes defining product characteristics, user interactions, architectural approaches, acceptance criteria, and service quality considerations. Prototypes may be created to explore concepts, reduce uncertainty, and validate assumptions before larger investment. Specifications provide the documented requirements and characteristics that guide development and later lifecycle activities. Deliver and support happen later and focus on providing and assisting services in use.
                    Transition is concerned with introducing new or changed products and services into the live environment. Therefore, the lifecycle activity most closely associated with prototypes and specifications is design.


                    질문 # 139
                    A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

                    정답：B

                    설명：
                    This illustrates a service offering, which is a formal description of one or more services designed to address the needs of a target consumer group, often combining multiple services into a single package to deliver value.


                    질문 # 140
                    Which of the following BEST describes an operating model?

                    정답：B

                    설명：
                    An operating model is a conceptual and visual representation of how an organization works to co- create value with its customers, showing how its components and activities integrate and interact to deliver products and services.


                    질문 # 141
                    ......

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