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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio
  • 1. Marketing solutions
    • 2. Customer Data solutions
      • 3. Sales solutions
        • 4. Commerce solutions
          • 5. Service solutions
            Topic 2: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
            • 1. Consistency across customer interactions
              • 2. Efficiency and personalization benefits
                - Integration with SAP Business Suite / S/4HANA
                • 1. Integration points and architecture
                  • 2. Use cases and business scenarios
                    Topic 3: Articulating Value and Business Outcomes25%- Linking solutions to business goals
                    - Demonstrating impact on customer engagement
                    - Value proposition of integrated CX portfolio

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

                    NEW QUESTION # 11
                    Which of the following features are available in SAP Service Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: A,B


                    NEW QUESTION # 12
                    Which feature is available in SAP Commerce Cloud?

                    Answer: A


                    NEW QUESTION # 13
                    What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 14
                    Your customer wants to sell their products and services through the internet.
                    Which application would you recommend?

                    Answer: A


                    NEW QUESTION # 15
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 16
                    ......

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