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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuration and Integration	16%	- API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration - Third-Party System Integration
Topic 2: Resource Management	22%	- Skill-Based Matching - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting
Topic 3: Mobile Application	20%	- Real-Time Communication - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Offline Capabilities
Topic 4: Service Reporting and Analytics	16%	- KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics - Reports and Dashboards
Topic 5: Service Order Management	26%	- Service Order Status Management - Service Order Assignment and Routing - Service Order Creation and Processing - Service Order Scheduling and Planning

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SAP Certified - SAP Field Service Management Sample Questions (Q49-Q54):

NEW QUESTION # 49
What are the key components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

A. Business Marketing Strategy
B. New Customer Acquisition System
C. Expert Guidance
D. Integrated Toolchain
E. Standardized Framework

Answer: C,D,E

NEW QUESTION # 50
What information is contained in the QR code?
Choose the correct answer.

A. A URI with the phone number of the responsible technician
B. A link pointing to the Self Service Portal
C. A short URL pointing to the web page with the chat assistant

Answer: C

NEW QUESTION # 51
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.

A. Offering continuous user training
B. Through a structured customer service protocol
C. Providing financial incentives
D. By offering marketing insights
E. By considering unique business requirements

Answer: E

NEW QUESTION # 52
What are the names for the possible customer interactions and dialog options?
There are two correct answers.

A. Moment sets
B. Chat assistants
C. Business Processes
D. Moments

Answer: A,D

NEW QUESTION # 53
Which statement is true regarding the planning widget?
Choose the correct answer.

A. The planning widget can handle only 1 technician at a time
B. An administrator can choose which policy is applied by the planning widget
C. The planning widget can handle only 1 activity at a time
D. A dispatcher can choose which policy is applied by the planning widget

Answer: B

NEW QUESTION # 54
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