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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Member & Patient Engagement | 20% | - Explain the key considerations for implementing the Home page. - Explain the key considerations for implementing the Patient Card and Patient Highlight Panel. - Explain the key considerations for implementing Engagement components. - Explain the key considerations for implementing Actionable Relationship Center (ARC). |
| Topic 2: Health Cloud Objects | 20% | - Explain the key considerations for implementing junction objects in Health Cloud. - Explain the key considerations for implementing person accounts in Health Cloud. - Explain the key considerations for implementing custom objects with Health Cloud. - Explain the key considerations for creating reports and dashboards in Health Cloud. - Explain the key considerations for migrating data into Health Cloud. - Explain the key considerations for implementing the Health Cloud data model. |
| Topic 3: Solution Discovery | 10% | - Explain the considerations for understanding a customer's business model. - Explain the key considerations for determining how Health Cloud can address business problems. - Explain the key considerations for integrating other Salesforce solutions with Health Cloud. - Explain the key considerations for integrating external systems with Health Cloud. - Explain the key considerations for determining how Health Cloud can be optimized. |
| Topic 4: Analytics, Integration & Deployment | 20% | - Explain the key considerations for implementing Analytics for Health Cloud. - Explain the key considerations for deploying Health Cloud. - Explain the key considerations for maintaining Health Cloud. - Explain the key considerations for implementing FHIR. - Explain the key considerations for implementing the Health Cloud API. |
| Topic 5: Care Coordination & Management | 30% | - Explain the key considerations for implementing Assessments. - Explain the key considerations for implementing Health Cloud with a person account model. - Explain the key considerations for implementing Today Page. - Explain the key considerations for implementing Care Teams. - Explain the key considerations for implementing Timeline. - Explain the key considerations for implementing Patient Lists and Segmentation. - Explain the key considerations for implementing Care Plans. - Explain the key considerations for implementing Health Cloud with a junction object model for accounts. |
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NEW QUESTION # 35
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers
Answer: B,D
Explanation:
Step-by-Step Explanatio n:
Intelligent Document Automation:
Exact Extract:
"Intelligent Document Automation in Health Cloud automatically extracts data from incoming documents, including faxes, and creates structured data for downstream workflows." Reference:
Utilization Management:
Exact Extract:
"Utilization Management provides workflows and automation to support end-to-end approval processes, including clinical review and authorizations." Why Not Other Options?
Integrated Care Management: Focuses on care plans and assessments, not document automation or clinical approval processes.
Care Authorizations: Part of Utilization Management but not the capability for document ingestion and process automation.
NEW QUESTION # 36
Bloomington Caregivers wants to share details about a patient ' s medical condition with a local hospital through an integration. What should a consultant recommend as the appropriate method for the local hospital to access the information leveraging Health Cloud functionality?
Answer: A
Explanation:
Health Cloud provides standard, FHIR-aligned REST APIs including the FHIR Clinical API (Condition resource) to exchange clinical information securely and standard-compliantly with external healthcare systems. FHIR R4 provides standardized healthcare resources and REST-oriented semantics, reducing dependence on proprietary object structures when clinical data is exchanged with EHRs, payers, or other healthcare systems. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Integrate using the FHIR Clinical API.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - FHIR
NEW QUESTION # 37
A developer needs to modify the out-of-the-box advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.
Which three steps should the developer take to accomplish this?
Choose 3 answers
Answer: B,D,E
Explanation:
The Advanced Patient Card in Health Cloud is a FlexCard-based UI component that can be extended to show more patient context, such as Clinical Alerts. To display additional fields (Category, SubjectID, Date for active alerts), the developer should:
A . Clone the parent card
Best practice is to clone the delivered parent Patient Card rather than edit it directly, so you preserve the Salesforce-provided baseline functionality.
B . Create and activate a new child card
Child cards display specific contextual data (such as Clinical Alerts).
To customize which fields show, you create a new child card and activate it.
C . Create a DataRaptor to extract necessary data
Clinical Alert data must be pulled from Health Cloud objects.
A DataRaptor Extract retrieves the required fields (Category, SubjectID, Date) for use in the FlexCard child component.
Why not the others?
D . Define session variables to control visibility of clinical data - Session variables can control context in OmniStudio, but they aren't required just to display fields on the Patient Card.
E . Change the child card state to show active - Card states are used for conditional rendering (loading, error, empty states). Showing active alerts requires data filtering in the DataRaptor, not card state changes.
Salesforce Health Cloud Reference:
Salesforce Health Cloud - Advanced Patient Card
"Clone the Advanced Patient Card to customize it while preserving the delivered version."
"Use child cards to display detailed data such as conditions, medications, or clinical alerts."
"Retrieve data for FlexCards with DataRaptor Extracts."
NEW QUESTION # 38
A payer needs to triage provider and care team inquiries around member plan benefits and member care. The agents also need to be informed about changes in records that require attention. Which three permission set licenses should a consultant assign to the security model for these users?
Answer: B,D,E
Explanation:
Payers deploying Health Cloud Contact Center require: (1) Health Cloud Platform PSL for core health entities, (2) Contact Center for Health Cloud PSL for console & record alert features, and (3) OmniStudio User PSL for guided interaction components. OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures. Benefits Eligibility and Verification exposes insurance coverage information such as eligibility, copays, deductibles, coinsurance, and benefit limits through healthcare- specific workflows and integrations. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (OmniStudio User permission set license; Contact Center for Health Cloud permission set license; Health Cloud Platform permission set license) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - OmniStudio; Benefits
NEW QUESTION # 39
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?
Answer: B
Explanation:
Discovery Framework is the appropriate Health Cloud assessment architecture for standardized PROMs because it supports reusable question banks, question sets, version management, branching, scoring, and structured assessment responses. Salesforce Surveys is useful for general survey scenarios, but Discovery Framework provides the deeper assessment governance required for clinical outcome instruments. Discovery Framework provides reusable assessment questions, versioned question sets, conditional branching, scoring, response capture, and OmniStudio-based assessment experiences. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach.
Study Guide references/topics:Design - Discovery Framework
NEW QUESTION # 40
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