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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Data preparation and model training
- Configuration and setup of GPR
- Getting started and prerequisites
- Testing, validation, and deployment
Topic 2: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Topic 3: Predictive Engagement (GPE) Implementation45%- Optimization and continuous improvement
- Agent experience and real-time insights
- Setup and configuration basics
- Defining customer segments and engagement strategies
- Creating and managing action maps

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q102-Q107):

NEW QUESTION # 102
What type of metrics can be viewed in an Action Map Report?
Response:

Answer: B


NEW QUESTION # 103
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 104
Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

Answer: A


NEW QUESTION # 105
Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 106
Which two configurations are required when creating a new action map?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 107
......

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