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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Salesforce UX Personas and Processes - User Needs and Requirements Gathering - Research Methods and Tools - Business Value of Salesforce UX |
| Topic 2: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Human-Centered Design Principles - Branding and Visual Design Impact - Usability and Information Architecture |
| Topic 3: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 4: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 5: Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Declarative UX Configuration - Lightning Design System (SLDS) |
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NEW QUESTION # 133
Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?
Answer: B
Explanation:
The study guide identifies C. The color palette is auto-generated based on the brand color to be WCAG compliant as the correct answer. Salesforce's current theming architecture reinforces this principle.
Administrators define a primary brand color, and Salesforce generates complementary palette values for the interface. With SLDS 2 themes, Salesforce specifically generates accent, container-accent, and border-accent colors that meet applicable WCAG color-contrast requirements. Salesforce explicitly discourages overriding those generated accessible colors because manually selected replacements may no longer provide adequate contrast. This is important because a company brand color selected in isolation does not guarantee accessible text, controls, borders, or component states. A design system must derive related colors with sufficient perceptual separation and contrast across the interface.
Option A reverses the recommended practice: accessible generated values should generally not be overridden merely for visual preference. Option B is too restrictive; Salesforce branding supports considerably more customization than changing only a single brand color.
The UX principle is to preserve organizational identity while allowing the design system to generate accessible supporting values. This makes branding scalable across components without requiring designers to manually calculate every UI color combination.
Study Guide reference/topics: Themes and Branding, WCAG, accessible color palettes, brand colors, Declarative Design.
NEW QUESTION # 134
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?
Answer: C
Explanation:
A Community Manager is a Salesforce persona who is responsible for creating, managing, and moderating online communities that connect customers, partners, and employees. They spend most of their time engaging with community members, enforcing community standards, and providing member support. A Community Manager aligns with the user who performs similar tasks in moderating forums.: Salesforce Personas : Community Manager Roles and Responsibilities
NEW QUESTION # 135
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
Inwhich two ways could confirmation bias be avoided?
Choose 2 answers
Answer: A,D
Explanation:
Confirmation bias is the tendency to seek out and prefer information that supports our preexisting beliefs, while ignoring or rejecting information that contradicts them. Confirmation bias can affect the validity and reliability of user feedback, as it can lead to biased questions, selective interpretation, and skewed results. To avoid confirmation bias in user feedback, Cloud Kicks can follow these two strategies:
Interview users about the intended use of the product to support the questionnaire creation. This can help Cloud Kicks to understand the user needs, expectations, and goals, and to design questions that are relevant, clear, and unbiased.By interviewing users, Cloud Kicks can also avoid making assumptions about the user behavior, preferences, and pain points, and instead base their questions on real user data and insights1.
Diversify feedback by ensuring it features as many unique perspectives as possible. This can help Cloud Kicks to reduce the risk of sampling bias, which occurs when the feedback is collected from a group of users that is not representative of the target population.By diversifying feedback, Cloud Kicks can capture a wider range of user opinions, experiences, and feedback, and avoid overlooking or dismissing important user segments or viewpoints2.
NEW QUESTION # 136
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers
Answer: B,C
Explanation:
Changing the role hierarchy and reassigning account owners can have a significant impact on the data visibility and performance of Salesforce. An architect should consider the following points in this situation:
Changing complex role hierarchy can cause a high level of sharing recalculation.Depending on the sharing settings, roles can control the level of visibility that users have into the Salesforce data. Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the role hierarchy, unless the sharing model for an object specifies otherwise. When the role hierarchy is changed, Salesforce must recalculate the sharing rules and group membership for all the affected users and records, which can take a long time and consume a lot of system resources.Therefore, changing a complex role hierarchy should be done carefully and preferably during off-peak hours1.
Replacing account records ownerships massively can cause data skew.Data skew occurs when more than 10,000 child records are related to the same parent record, or more than 10,000 records of any object are owned by a single user. This can cause performance issues, such as locking, timeouts, and failures, when updating or sharing those records. When account owners are reassigned massively, it can create or worsen data skew, especially if the accounts have many child records, such as contacts and opportunities.Therefore, replacing account records ownerships massively should be avoided or minimized23.
1: [Design Your Data Model Unit | Salesforce Trailhead]
2: [Data Skew in Salesforce - Why it Matters | Salesforce Ben]
3: [Ownership Data Skew | Designing Record Access for Enterprise Scale | Salesforce Developers]
NEW QUESTION # 137
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
Answer: C
Explanation:
According to the Salesforce Trailhead, the Trusted Advisor persona spends 3+ hours a day maintaining relationships with existing customers. They upsell products, grow deals, and manage renewals.This persona also spends time prospecting for new opportunities in existing accounts and gathering requirements from prospects1 Therefore, the key business process that defines their work and should be analyzed to make sure the delivered experience fits their needs is maintaining relationships with existing customers. This process involves understanding the customer's needs, goals, expectations, and satisfaction, as well as providing them with relevant solutions, support, and value.The UX Designer should focus on creating a user interface that enables the Trusted Advisor to easily access and update customer information, communicate and collaborate with customers, and track and measure customer loyalty and retention23 Managing sales pipeline and forecasting: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Data Expert persona. The Data Expert persona spends 3+ hours a day on reporting and sales forecasting.They also spend 1-3 hours managing the sales pipeline and tools for the sales team1 Customizing and administering Salesforce: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Sales Leader persona. The Sales Leader persona spends most of their day managing, coaching, and training sales reps.They also spend time managing tools and processes for sales reps, which includes customizing and administering Salesforce1 Learn About Sales Cloud Personas Unit | Salesforce Trailhead How to Increase Your Sales with Personas for Salesforce Users | RTS Labs How to Use Journey Mapping to Improve Employee Engagement
NEW QUESTION # 138
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