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| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Topic 2: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 3: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Topic 4: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Topic 5: Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
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NEW QUESTION # 83
Your team is planning to upgrade from the Pro plan to the Business+ plan.
The implementation team is drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade.
As an admin, you're most concerned with how this statement can support end users.
What is the strongest benefit a vision statement provides for end users?
Answer: D
Explanation:
Slack's guidance on change management recommends:
"A vision statement defines the purpose of Slack in the organization's broader workflow. It helps end users align on why Slack is being used and how it supports their day-to-day work." It focuses on strategic understanding, not tactical elements like channel lists (B), permissions (C), or feature updates (D).
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Planning)
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NEW QUESTION # 84
You're a Workspace Owner. You notice employees are breaking corporate policy by sharing business-issued credit card numbers in channel when booking their travel for an upcoming customer meeting. Your information security team identifies this as a risk.
What recommendation should you make to prevent this from happening in the future?
(Select the best answer.)
Answer: D
Explanation:
According to Slack's official security recommendations:
"For organizations needing to prevent sensitive data from being shared in Slack, the recommended approach is to integrate Slack with a Data Loss Prevention (DLP) solution using the Discovery API." DLP integrations can monitor messages and files, detect patterns like credit card numbers, and take automated actions to prevent or alert on policy violations.
Option A (Discovery solution) is related to data retention and eDiscovery, not proactive DLP enforcement.
Option B would require custom development and is not the standard or scalable approach. Option D (Workflow Builder) is not intended for monitoring sensitive data.
(Reference: Slack Administration Study Guide - Security Integrations and Data Loss Prevention)
NEW QUESTION # 85
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?
Answer: B
Explanation:
Slack ensures that all customer data:
"Is encrypted at rest and in transit, using industry-standard encryption protocols." Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers' own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.
(Reference: Slack Administration Study Guide - Security and Compliance Overview)
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NEW QUESTION # 86
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?
Answer: B
Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)
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NEW QUESTION # 87
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?
Answer: C
Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 88
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