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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 11% | - Define required capabilities and use cases - Identify customer personas and stakeholders - Gather functional and technical requirements |
| Deploy | 5% | - Pre-deployment validation and preparation - Post-deployment monitoring and optimization - Manage mobile and user experience |
| Design | 42% | - Security, compliance and data access design - Solution design using best practices - Integration and data migration strategy - Healthcare data modeling - Define success metrics and reporting |
| Implement | 42% | - Configure applications and OmniStudio components - Set up care programs, patient management and workflows - Customize features for specific use cases - Installation and configuration of Health Cloud |
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NEW QUESTION # 103
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
* Inform agents about changes in information
* View basic details about a patient's insurance
* Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Choose 3 answers
Answer: B,D,E
Explanation:
To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.
1. Timeline:
The Timeline component provides a chronological view of all interactions and events related to a patient. This includes appointments, communications, and care activities. By presenting this information in a consolidated timeline, agents gain a comprehensive understanding of the patient's history, enabling informed and personalized interactions.
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2. Member Plan FlexCard:
The Member Plan FlexCard displays essential details about a patient's insurance plan, such as coverage information, benefits, and eligibility. This readily accessible information allows agents to address patient inquiries regarding their insurance without navigating through multiple systems, thereby improving efficiency and service quality.
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3. Record Alerts:
Record Alerts notify agents of critical changes or important information related to a patient's record. These alerts can be configured to highlight updates such as changes in contact information, care plans, or new health concerns. By receiving timely alerts, agents can proactively address issues and provide up-to-date information to patients.
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Implementing these components ensures that call center agents have a holistic view of patient information, can promptly respond to changes, and access insurance details efficiently. This integrated approach enhances patient engagement, satisfaction, and overall care coordination.
References:
Health Cloud Contact Center Enhancements
Contact Center for Health Cloud
NEW QUESTION # 104
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
Answer: A
Explanation:
In Salesforce Health Cloud's Intelligent Sales module, the Visit object is specifically designed to track field representatives' interactions, such as surgical case visits, with healthcare providers. Configuring this object enables MedTech companies to monitor and manage their sales activities effectively.
Understanding the Visit Object:
Purpose: The Visit object captures essential information about a sales representative's engagement at a healthcare facility, including details like the associated account, visit timings, status, and outcomes.
Key Fields:
AccountId: Reference the healthcare facility associated with the visit.
PlannedVisitStartTime / PlannedVisitEndTime: Denote the scheduled start and end times of the visit.
ActualVisitStartTime / ActualVisitEndTime: Record the actual start and end times when the visit occurs.
Status: Indicates the current state of the visit, such as Planned, InProgress, Completed, or Abandoned.
VisitorId: Identifies the sales representative conducting the visit.
Implementation Steps:
Configure the Visit Object:
Ensure that the Visit object is enabled and accessible within your Salesforce Health Cloud instance.
Customize the object as needed to align with your organization's specific tracking requirements.
Set Up Related Records:
Accounts: Create records for healthcare facilities where visits will occur.
Contacts: Add contacts for individuals at these facilities involved in the visits.
Schedule and Manage Visits:
Utilize the Visit object to plan and record details of surgical case visits.
Monitor visit statuses and outcomes to assess sales activities and effectiveness.
Reference:
Visit Object Details: For comprehensive information on the Visit object and its fields, refer to the Salesforce Health Cloud Developer Guide: Visit | Salesforce Health Cloud Developer Guide Intelligent Sales Overview: To understand how the Visit object integrates within the Intelligent Sales framework, consult the Salesforce Help documentation: Use Intelligent Sales Conclusion:
By configuring the Visit object, MedTech companies can effectively track and manage surgical case visits, providing valuable insights into sales activities and facilitating better coordination between sales representatives and healthcare providers.
NEW QUESTION # 105
A health plan provider would like to manage prior authorizations with predefined approval criteri a.
Which three features in Health Cloud should a consultant recommend in this case?
Choose 3 answers
Answer: A,B,D
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Business Rules Engine (BRE):
Enables you to define, automate, and manage approval criteria for prior authorizations.
Extract:
"Use Business Rules Engine to automate decisions and apply approval criteria for utilization management and prior authorizations."
- OmniStudio: Business Rules Engine
Utilization Management Data Model:
Provides standard Health Cloud objects to manage prior authorizations, including requests, approvals, and denials.
Extract:
"Health Cloud Utilization Management provides a complete data model for tracking prior authorization requests and decisions."
- Health Cloud: Utilization Management Data Model
Out-of-the-box Process Libraries:
Prebuilt processes for common healthcare workflows, including prior authorizations.
Extract:
"Out-of-the-box process libraries provide reusable flows for utilization management, including authorizations, appeals, and notifications."
- Administer Health Cloud: Process Libraries
Incorrect Options:
A . Claims data model: Related to claims, not prior authorizations.
B . Intelligent Appointment Management: Focused on scheduling, not utilization management or prior authorization.
Reference:
OmniStudio: Business Rules Engine
Health Cloud: Utilization Management Data Model
Administer Health Cloud: Process Libraries
NEW QUESTION # 106
Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?
Answer: A
Explanation:
To ensure data privacy and protection for leads, contacts, and person accounts during the initial setup of Health Cloud, the administrator should enable Data Protection and Privacy at the object level. This configuration allows Health Cloud to manage privacy-related fields and processes for these entities.
Key Features:
* Object-Level Privacy Settings: Enables data protection measures such as tracking consent and managing privacy preferences.
* Applicable Entities: Specifically supports leads, contacts, and person accounts, aligning with patient data management needs.
* Compliance: Ensures compliance with regulations like HIPAA by embedding privacy measures into the core data model.
Why Other Options Are Incorrect:
* A. Fields: Field-level protection alone does not enable comprehensive privacy management for leads, contacts, and person accounts.
* C. Tasks: Task privacy is not relevant for this scenario.
* D. Records: While data protection applies to records, configuration is done at the object level for consistency across entities.
References:
Data Protection and Privacy in Health Cloud
HIPAA Compliance with Health Cloud
NEW QUESTION # 107
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it's updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two integration patterns should a consultant recommend?
Answer: B,D
Explanation:
The two integration patterns that a consultant should recommend to share patient medication information with an external pharmacy are Platform Event and Apex HTTP Callout. Platform Event allows Bloomington Caregivers to publish events when medication records are updated in Health Cloud, and the external pharmacy can subscribe to those events and receive notifications in near real time. Apex HTTP Callout allows the external pharmacy to send an HTTP request to Health Cloud with the medication interaction information, and Health Cloud can process the response and display it to the users.
NEW QUESTION # 108
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