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Salesforce NP-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Reporting and Analytics	5%	- NPSP-specific reports and dashboards 1. LYBUNT, SYBUNT, and giving reports 2. Household and donor analytics
Nonprofit Success Pack Overview and Architecture	15%	- NPSP core components and data model 1. Contact relationships and affiliations 2. NPSP object structure and relationships 3. Household and account models - NPSP settings and configuration framework 1. Package configuration options 2. Global settings and customizations
Fundraising and Donation Management	22%	- Donation and payment processing 1. Payment gateway integration 2. Soft credits and matching gifts 3. One-time and recurring donations - Gift management and acknowledgement 1. Receipting and acknowledgement processes 2. Donation lifecycle tracking
Solution Design and Implementation	20%	- Deployment and change management 1. Testing and deployment strategies 2. Governance and maintenance best practices - Requirements gathering and solution design 1. Aligning NPSP features with nonprofit needs 2. Declarative vs custom development
Program and Service Delivery	18%	- Case management and client services 1. Service delivery tracking 2. Nonprofit Cloud Case Management integration - Program Management Module (PMM) 1. Programs, engagements, and services 2. Participant tracking and outcomes
Data Management and Quality	15%	- Data import and export 1. Bulk data operations 2. NPSP Data Import Tool vs Data Loader - Duplicate management and data cleaning 1. Matching rules and deduplication 2. Data validation and governance

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q188-Q193):

NEW QUESTION # 188
A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.
Which two solutions should a consultant propose to meet this need? Choose 2 answers

A. Set up a Log Volunteer Hours section on a page on your website and direct volunteers there to log their hours to the volunteer job or shift they worked on.
B. Set up the Volunteers Personal Site and direct the volunteer to record hours on the tab there.
C. Set up a workflow rule with a weekly email alert sent to all volunteers asking them to reply back and report their hours for the week and then a user will manually enter the hours in Salesforce.
D. Set up a Chatter Group for each volunteer job, add volunteers who are assigned to that job, and have the volunteers log their hours in the Chatter Group.

Answer: A,B

Explanation:
To allow volunteers to log their own hours in Volunteers for Salesforce, the consultant should propose setting up the Volunteers Personal Site or adding a Log Volunteer Hours section on the nonprofit's website.
Volunteers Personal Site:
This site allows volunteers to log in and manage their hours directly within Salesforce.
Steps to Set Up:
Navigate to Setup > Sites.
Create a new site and configure it to use the Volunteers for Salesforce functionality.
Add the Volunteers Personal Site tab and configure the permissions.
Direct volunteers to use this site to log their hours.
Log Volunteer Hours Section on Website:
Create a section on the nonprofit's website where volunteers can log their hours.
Steps to Set Up:
Design a web form that captures the volunteer's job or shift and the hours worked.
Use Salesforce Web-to-Case or Web-to-Lead to capture this data and create records in Salesforce.
Direct volunteers to this section to submit their hours.
Both solutions provide a user-friendly way for volunteers to log their hours without requiring manual entry by staff.

NEW QUESTION # 189
A multinational nonprofit wants all Apex error messages to be sent to a specific system admin.
How should the consultant configure NPSP to send error notifications only to this admin?

A. Set all users except the specific admin as disabled for receiving error notifications on the NPSP Settings tab under System Tools > Error Notifications.
B. Uncheck the Send Apex Warning Emails checkbox on all admins except for the specific admin.
C. Change the profile for all users except the specific admin to something different than system admin.
D. Set the specific admin as the user to receive error notifications on the NPSP Settings tab under System Tools > Error Notifications.

Answer: D

Explanation:
To configure NPSP to send Apex error messages to a specific system admin, you should follow these steps:
Navigate to NPSP Settings:
Go to the App Launcher in Salesforce.
Type "NPSP Settings" in the search bar and select it.
Access System Tools:
In the NPSP Settings, locate the "System Tools" section in the left-hand sidebar.
Configure Error Notifications:
Under System Tools, select "Error Notifications."
Here, you will find options to configure who receives error notifications.
Set the Specific Admin:
Find the field where you can specify the user to receive error notifications.
Enter the username or search for the specific admin user you want to receive these notifications.
Save the settings.
By following these steps, you ensure that all Apex error messages are sent only to the specified system admin, effectively managing error notifications within NPSP.
Nonprofit Success Pack (NPSP) Documentation: System Tools > Error Notifications section.
Salesforce documentation on user management and notification settings.

NEW QUESTION # 190
A community foundation administers a scholarship fund that awards multiple scholarships a year. The foundation wants to use Nonprofit Cloud to track and review applications and record the scholarship recipients, award amounts, and dates.
What should a consultant recommend to meet the requirement?

A. Set up the Outbound Funds Module and connect the Funding Request to Contacts for the recipient.
B. Create an Opportunity Record Type for Scholarships and Primary Contact field for the recipient in NPSP.
C. Set up the Program Management Module and use Program Cohort with Program Engagement for the recipient.
D. Use the Grant Opportunity Record Type and the Primary Contact field for the recipient in NPSP.

Answer: A

Explanation:
For tracking and reviewing scholarship applications and recording scholarship recipients, award amounts, and dates, the consultant should recommend setting up the Outbound Funds Module. This module is designed for managing funds that are disbursed, such as grants and scholarships. By connecting the Funding Request to Contacts for the recipient, the nonprofit can effectively manage and track all related information in a structured and organized manner.
Salesforce Outbound Funds Module Documentation
Salesforce Nonprofit Cloud Consultant Study Guide

NEW QUESTION # 191
What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?

A. Delegated Administration
B. Custom triggers
C. My Domain
D. Customizable Rollups

Answer: C

Explanation:
Before using Advanced Mapping in NPSP, it is necessary to enable and deploy My Domain. My Domain is a prerequisite for using several Salesforce features, including Advanced Mapping, as it allows you to customize your Salesforce org's URL, and it enhances security by creating a unique subdomain for your Salesforce org.
Steps to Enable My Domain:
Navigate to Setup:
Go to Setup -> My Domain.
Register My Domain:
Enter your preferred domain name and check its availability.
Register the domain and wait for the confirmation email.
Deploy My Domain:
After registration, deploy the domain to users and ensure it is active.
Salesforce Nonprofit Success Pack Documentation
Salesforce Help: My Domain
https://www.craftsmantech.com/2019/11/14/npsp-data-import-advanced-mapping/

NEW QUESTION # 192
The requirements for a Salesforce implementation have been gathered, but there are teams with competing priorities and the overall project goals are undefined.
What are two reasons a project team must define goals?
Choose 2 answers

A. Goals guarantee executive engagement.
B. Goals catalog all of the teams' pain points.
C. Goals define a clear purpose for the project.
D. Goals provide a way to measure and prove results.

Answer: C,D

Explanation:
Defining goals is crucial for any project, including Salesforce implementations. Goals help ensure that the project has a clear direction and measurable outcomes. Here are the reasons:
Measure and Prove Results (B):
Setting clear goals allows the project team to measure progress and success. It provides a benchmark against which results can be compared, helping to demonstrate the project's impact and value.
Define a Clear Purpose (C):
Goals help articulate the purpose of the project, providing clarity and focus. This ensures that all team members understand the objectives and work towards a common aim, reducing confusion and aligning efforts.
Salesforce Project Management Best Practices
Salesforce Trailhead: Define Project Goals and Objectives

NEW QUESTION # 193
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