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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:	PeopleCert / AXELOS
Exam Name:	ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:	ITIL-4-Specialist-High-velocity-IT
Related Certifications:	ITIL 4 Specialist: Drive Stakeholder Value ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Foundation ITIL 4 Managing Professional ITIL 4 Specialist: High Velocity IT ITIL 4 Specialist: Create, Deliver and Support
Certificate Validity Period:	3 years
Exam Format:	Multiple Choice, Closed Book
Real Exam Qty:	40
Exam Price:	$350 - $450 USD
Exam Duration:	90 (113 for non-native English speakers)
Passing Score:	70% (28 out of 40)
Available Languages:	Italian, Japanese, German, Portuguese (Brazil), English, French, Polish, Chinese
Recommended Training:	PeopleCert Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:	Online proctored / Onsite, Closed book
Pre Condition:	ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
B. Provide additional training to customers on using the service
C. Analyze customer feedback to understand and address unmet expectations
D. Focus on technical excellence to further improve services

Answer: A

NEW QUESTION # 30
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.
How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

A. Ensure there is adequate capacity to meet the increased demand of the changes
B. Respond in a timely manner to the customer's enquiries
C. Ensure adequate knowledge and skills to support the customer's changes
D. Be respectful of the consumer organization's decision to make these changes

Answer: C

NEW QUESTION # 31
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A. Escalate the issue directly to supplier management
B. Conduct a blameless post-mortem focused on learning
C. Suspend the staff involved until the investigation is complete
D. Limit the review to technical logs only

Answer: B

Explanation:
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear.
In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures.
People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
A damages psychological safety. C ignores important human and process factors. D may be useful only if a supplier contributed, but it does not describe the best general response. The strongest answer is B.

NEW QUESTION # 32
What should be done FIRST when designing a customer journey?

Answer:

Explanation:
Defining the desired outcome and the value proposition

NEW QUESTION # 33
Which is a valid description of the priorities when using agile development methods?

A. Prioritizing documentation over adaptability
B. Responding to changes over following a plan
C. Maintaining strict guidelines over innovation
D. Following a fixed schedule over flexibility

Answer: B

NEW QUESTION # 34
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