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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFND_V4
Exam Format:	Multiple Choice
Exam Price:	Varies by region and provider (approx. 350–559 USD/EUR)
Passing Score:	65%
Exam Duration:	60 minutes
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader
Certificate Validity Period:	Typically 3 years (renewable via CPD or re-certification)
Available Languages:	French, Italian, Japanese, English, Dutch, German, Chinese, Spanish, Polish, Portuguese
Real Exam Qty:	40
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online proctored or at an accredited test centre
Pre Condition:	No formal prerequisites
Official Syllabus URL:	https://www.exin.com/itil-foundation/

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The EXIN ITILFND_V4 exam involves learning ITIL 4 Key concepts such as the Service Value System (SVS), the Four Dimensions of Service Management, the ITIL Service Value Chain and the Guiding principles of ITIL 4. ITIL 4 Foundation certification is designed to teach IT professionals how they can leverage the ITIL framework to create a foundation for business-oriented IT Service Management. The EXIN ITILFND_V4 Exam will help IT professionals to have an extensive understanding of how they can employ ITIL for creating value for customers and delivering better quality services.

The ITIL 4 Foundation exam is aimed at individuals who aspire to enhance their knowledge of IT service management best practices. This includes IT professionals, service desk managers, project managers, business managers, and business process owners. Additionally, ITIL 4 Foundation is an essential requirement for those who want to progress to the ITIL 4 Specialist or ITIL 4 Expert level of certification.

EXIN ITILFNDv4 (ITIL 4 Foundation) Exam is a globally recognized certification designed to help IT professionals and organizations to adopt ITIL 4 practices in their day-to-day operations. ITILFND_V4 Exam is based on the ITIL 4 framework, which is the latest version of ITIL, and covers the fundamental concepts, terms, and principles of ITIL 4. The ITIL 4 framework provides a holistic approach to IT service management (ITSM) and enables organizations to deliver high-quality services that align with their business objectives.

EXIN ITIL 4 Foundation Sample Questions (Q162-Q167):

NEW QUESTION # 162
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that spending is properly accounted for
B. To ensure that information security requirements are met
C. To streamline the fulfilment workflow
D. To set user expectations for fulfilment times

Answer: C

NEW QUESTION # 163
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A. Known error
B. Problem
C. Event
D. Change

Answer: B

Explanation:
The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.

NEW QUESTION # 164
A good way to apply the ITIL guiding principle 'focus on value' is to:

A. Do less tasks but in a better way with higher quality
B. Understand the whole, but do something
C. Understand why services are used by service consumers
D. Be aware of system complexity

Answer: C

NEW QUESTION # 165
Which statement about service offerings is CORRECT?

A. The same product can be used as a basis for more than one service offering
B. Service offerings include the transfer of goods from the consumer to the provider
C. Service offerings describe service actions performed by users
D. Each service should be described to consumers as a single service offering

Answer: A

NEW QUESTION # 166
Which are elements of the service value system?

A. Governance, service value chain, practices
B. Outcomes, utility, warranty
C. Service provision, service consumption, service relationship management
D. Customer value, stakeholder value, organization

Answer: A

NEW QUESTION # 167
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