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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Topic 2: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 3: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 6: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q19-Q24):

NEW QUESTION # 19
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Adjust permissions on all customer's profiles.
B. Adjust the inbound message filters.
C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Answer: D

NEW QUESTION # 20
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the users of the roles who have the "delete activities" access.
B. Remove the "delete activities" button from all pages used by the users who have this access.
C. Remove the "delete activities" role from all the users who have this role.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: A

NEW QUESTION # 21
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C. You can download large volumes of SR data from the Analytics interface.
D. You must retrieve large volumes of data through a REST API endpoint.

Answer: B,C

NEW QUESTION # 22
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Top-Level Category.
B. Select Create Category > Create Child Category.
C. Check the Active flag.
D. Select the task Manage Service Request Categories.
E. Select Status = "Active".
F. Complete Category Name.
G. Select Service Catalog in Functional Areas.

Answer: A,B,D,E

NEW QUESTION # 23
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

Answer: A

NEW QUESTION # 24
......

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