Genesys GCX-AI-GPE Test Answers & Exam Dumps GCX-AI-GPE Free

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Conversational AI and Automation- Bot and virtual agent integration
  • 1. NLU concepts (intents, utterances, entities)
    • 2. Bot flows and escalation handling
      Genesys Predictive Routing (GPR)- AI-based routing logic
      • 1. Skill-based vs predictive routing comparison
        • 2. Routing optimization and performance tuning
          Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
          • 1. Action maps and outcomes
            • 2. Visitor activity tracking and segmentation
              AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
              • 1. AI in contact center efficiency and personalization
                • 2. Predictive intent and customer journey optimization
                  Data, Analytics, and Governance- Reporting and optimization
                  • 1. Engagement and routing performance metrics
                    • 2. Ethical AI and data governance considerations
                      Integration and Implementation- Genesys Cloud CX ecosystem integration
                      • 1. API-based configuration and deployment
                        • 2. CRM and third-party system integration

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q66-Q71):

                          NEW QUESTION # 66
                          What happens if the condition set in an action map is no longer met during the visitor session?
                          Response:

                          Answer: B


                          NEW QUESTION # 67
                          Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
                          Response:

                          Answer: B


                          NEW QUESTION # 68
                          What are two primary outputs of the GPR comparison test result dashboard?
                          (Choose two)
                          Response:

                          Answer: B,D


                          NEW QUESTION # 69
                          Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
                          Response:

                          Answer: D


                          NEW QUESTION # 70
                          Which two types of data are commonly collected through GPE web tracking?
                          (Choose two)
                          Response:

                          Answer: C,D


                          NEW QUESTION # 71
                          ......

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