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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Use cases across customer journey
    • 2. Solution capabilities and value propositions
      Topic 2: Customer Data, Analytics, and Experience Management- Customer identity and consent management
      • 1. Data-driven customer engagement
        • 2. Personalization and analytics use cases
          Topic 3: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Customer experience transformation scenarios
            • 2. Omnichannel customer engagement
              Topic 4: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. End-to-end process integration
                • 2. Data flow between CX and ERP systems

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

                  NEW QUESTION # 11
                  How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

                  Answer: B


                  NEW QUESTION # 12
                  Your customer wants to sell their products and services through the internet.
                  Which application would you recommend?

                  Answer: D


                  NEW QUESTION # 13
                  Which application would you recommend to manage the customer consent and preference lifecycle?

                  Answer: D


                  NEW QUESTION # 14
                  What does Clean Core mean in relation to SAP Customer Experience?

                  Answer: C


                  NEW QUESTION # 15
                  Which SAP CX solution would you position to process customer issues?

                  Answer: A


                  NEW QUESTION # 16
                  ......

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