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| Section | Weight | Objectives |
|---|---|---|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Testing | 11% | - Validate and test designs
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
>> 100% Plat-UX-101 Correct Answers <<
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NEW QUESTION # 40
Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?
Answer: C
Explanation:
The correct answer is A. Observing user behavior, as explicitly identified by the uploaded study guide.
Human-centered design begins with understanding the people for whom a product, service, or process is being designed. Observing actual user behavior allows designers to understand what users really do, including their workflows, difficulties, workarounds, and environmental constraints. This provides evidence that may not emerge if the team relies only on assumptions or internal business objectives.
Option B places company OKRs at the center of requirements definition. Business objectives are important constraints, but they do not substitute for understanding users when adopting a human-centered approach.
Option C places rapid prototyping before ideation. Prototyping is useful for making ideas tangible and testing them, but the team first needs to understand users and generate potential solutions.
The study-guide distinction is therefore between evidence about people and organization-centered or prematurely solution-centered activities. Observing users gives the organization direct insight into needs and behavior and helps ensure subsequent design decisions are grounded in real experiences rather than assumptions.
Study Guide reference/topics: Human-Centered Design, user observation, behavioral research, user needs.
NEW QUESTION # 41
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
Answer: A
Explanation:
A human-centered design process is a creative approach to solving people's problems that begins with identifying their needs and ends with creating solutions that meet those needs1.A human-centered design process typically involves the following steps in this order23:
Observation: This step involves researching and understanding the users, their context, their goals, their pain points, and their behaviors. Observation methods include interviews, surveys, ethnography, contextual inquiry, and data analysis.
Ideation: This step involves generating and exploring a wide range of possible solutions that address the users' needs and problems. Ideation methods include brainstorming, sketching, mind mapping, affinity diagramming, and storyboarding.
Prototyping: This step involves creating and testing low-fidelity or high-fidelity representations of the proposed solutions, such as mockups, wireframes, or interactive models. Prototyping methods include paper prototyping, digital prototyping, and rapid prototyping.
User Feedback: This step involves collecting and analyzing feedback from the users on the prototypes, such as their opinions, preferences, satisfaction, and suggestions. User feedback methods include usability testing, user testing, focus groups, and surveys.
Iteration: This step involves refining and improving the prototypes based on the user feedback, and repeating the prototyping and user feedback steps until the optimal solution is achieved. Iteration methods include agile development, design sprints, and A/B testing.
Implementation: This step involves deploying and launching the final solution to the users, and monitoring and evaluating its performance and impact. Implementation methods include release management, change management, and analytics.
The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
Prototyping: Creating a prototype of the potential solution to test out with users.
User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
Iteration: Iterating on the prototype based on the feedback from users.
Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation:https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process
NEW QUESTION # 42
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which standard use case could be recommended for using the utility bar to enhance the user experience?
Answer: B
Explanation:
The study guide identifies A. Perform common tasks without navigating away from the page as the correct use case for the Utility Bar.
The Utility Bar is intended to provide quick access to frequently needed productivity tools while users remain in the context of their current Salesforce work. That makes it especially valuable when sellers repeatedly perform auxiliary tasks and would otherwise need to navigate to another page or application area.
The UX benefit is reduced context switching. Keeping commonly used tools immediately available allows users to maintain focus on the record or workflow they are currently handling.
Option B refers to quick access to favorite records or items, but the study-guide scenario specifically associates the Utility Bar with performing common tasks without leaving the current page.
Option C is also inconsistent with the answer key. The Utility Bar is not presented here as a mobile-specific enhancement.
The broader UX principle is efficiency of interaction. High-frequency activities should be available in a persistent, convenient location when doing so reduces unnecessary navigation and interruption.
Therefore, when discovery shows sellers value productivity and immediate access to tools, the standard Utility Bar use case is to allow them to complete common supporting tasks while remaining on their current page.
Study Guide reference/topics: Utility Bar, productivity, task efficiency, Lightning applications, Declarative Design.
NEW QUESTION # 43
A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.
Which reason would lead the designer to choose a moderated study?
Answer: A
Explanation:
A moderated usability study is a type of user research where the UX Designer interacts with the participants as they perform tasks on the prototype solution. The designer can ask follow-up questions to obtain further information about the issues participants may encounter, such as why they made certain choices, how they felt about the experience, and what they would like to see improved. This can help the designer gain deeper insights into the user needs, preferences, and pain points, as well as validate or invalidate their design assumptions. A moderated study also allows the designer to clarify any confusion or ambiguity that the participants may have during the session, and to adjust the tasks or scenarios as needed.Reference:
[User Experience Designer Certification Prep: Conduct User Research]
[User Experience Designer Certification Prep: Analyze User Research]
[User Experience Designer Certification Prep: Validate Solutions]
NEW QUESTION # 44
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
Answer: D
Explanation:
A user flow is a UX design method that creates a visual representation of a user's series of steps to achieve a meaningful goal. A user flow shows the path that a user takes from their entry point to their final action, such as signing up, purchasing, or completing a task. A user flow helps designers understand and optimize the user experience, as well as identify pain points, gaps, and opportunities for improvement. A user flow can take various forms, such as diagrams, wireframes, or prototypes, depending on the level of detail and fidelity required.Reference:
What Are User Flows In UX Design? [Full Beginner's Guide] - CareerFoundry What is a User Flow in UX Design? - updated 2023 | IxDF User Flows in UX Design: Definition, Benefits, and Best Practices
NEW QUESTION # 45
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