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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Declarative Design27%- Design using Salesforce declarative tools
  • 1. Use Lightning App Builder and Flow for user experience
  • 2. Optimize page layouts, record types, and views
  • 3. Design navigation and information architecture
  • 4. Apply Salesforce Lightning Design System (SLDS)
Topic 2: Strategy and Governance17%- Define UX strategy and governance
  • 1. Plan UX roadmap and adoption
  • 2. Establish design guidelines and standards
  • 3. Collaborate with stakeholders and teams
Topic 3: Discovery13%- Gather user requirements and plan design strategy
  • 1. Identify user personas and their workflows
  • 2. Apply user research methods
  • 3. Translate business needs into user-centered goals
Topic 4: Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Define problem statements and design principles
  • 2. Design for accessibility and inclusivity
  • 3. Align design with Salesforce best practices
Topic 5: Design System Implementation20%- Leverage SLDS and design standards
  • 1. Adapt designs for mobile and different devices
  • 2. Use SLDS components and tokens
  • 3. Maintain consistency and branding
Topic 6: Testing11%- Validate and test designs
  • 1. Measure design success and adoption
  • 2. Conduct usability testing and heuristic evaluation
  • 3. Gather feedback and iterate designs

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Salesforce Certified Platform User Experience Designer Sample Questions (Q105-Q110):

NEW QUESTION # 105
The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Which design should the designer use?

Answer: C

Explanation:
The correct answer is B. Responsive, exactly as keyed by the uploaded UX Designer study guide.
The defining requirement is that both the site's size and content should adjust according to screen size, platform, and orientation. The study guide classifies this behavior as responsive design.
Responsive design allows a single interface to reorganize itself according to the space and display conditions available. Elements may resize, wrap, move, or change their relative arrangement as the viewport changes.
This helps preserve usability across desktops, tablets, mobile devices, and different device orientations.
Option A, Progressive, does not describe the responsive layout approach requested in this scenario.
Option C, Adaptive, is related to supporting different environments, but the study guide specifically identifies responsive design when the page should fluidly react to changing dimensions and orientation.
This connects with other responsive-design concepts in the UX Designer material, such as using SLDS grids and breakpoints. The objective is not to design an isolated interface for every possible device but to establish layout behavior that responds appropriately when available space changes.
Study Guide reference/topics: Responsive Design, screen size, orientation, cross-device UX, UX Fundamentals.


NEW QUESTION # 106
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?

Answer: A

Explanation:
The correct answer is B. Identify the message, audience, and purpose for content, as confirmed by the uploaded study guide. Effective onboarding begins by understanding who the users are, what they need to learn, and why the information matters to them. Identifying the message determines what information must be communicated. Identifying the audience allows content to be adapted to users' roles, prior knowledge, and workflow needs. Identifying the purpose ensures that onboarding material drives a meaningful outcome rather than simply presenting information.
Option A is too restrictive. Written documentation can support onboarding, but treating it as the only learning mechanism ignores differences in learning context and user experience.
Option C treats pop-ups as a default solution before the communication need has been defined. Pop-ups may sometimes support contextual guidance, but they are only one delivery mechanism and can become intrusive if poorly targeted.
The HCD principle is to design onboarding around users rather than around a preferred content format.
Understanding message, audience, and purpose therefore precedes selecting the specific onboarding mechanism.
Study Guide reference/topics: Onboarding, audience analysis, communication design, user needs, Human- Centered Design.


NEW QUESTION # 107
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?

Answer: B

Explanation:
The best place for the team to explore Lightning component code, documentation, and specifications is the Components Library on developer.salesforce.com1.The Components Library is the Lightning components developer reference, where the team can find code samples, SDKs, tools, metadata coverage information, and a developer guide for Lightning Web Components1.The team can also use the live code environment to code their first Lightning web component and see the results in real time2. Salesforce Extensions for VS Code (A) is a powerful tool for developing Lightning components, but it is not a source of code, documentation, and specifications. Design Tokens on SLDS website (B) are a way to store and maintain consistent design attributes across different platforms, but they are not specific to Lightning Web Components.Reference:
Components Library on developer.salesforce.com
Get Started Coding | Lightning Web Components Developer Guide


NEW QUESTION # 108
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements. What should be the recommended next step?

Answer: A

Explanation:
The uploaded study guide identifies C. Configure the Experience Builder Theme panel as the correct answer.
The scenario specifically asks how a branding and marketing team should customize an external customer support site's theme to align with the company's style guide. The study-guide answer favors the standard declarative capability available in Experience Builder.
Option A introduces an external or company stylesheet, while option B introduces custom CSS. Both approaches add custom styling logic that is unnecessary when the branding requirement can be handled through the platform's built-in theme configuration.
The Theme panel is therefore the appropriate first step because it allows designers to modify the supported presentation properties of the Experience Cloud site without immediately resorting to custom code.
This also aligns with a recurring pattern throughout the study guide: when a Salesforce declarative capability satisfies a UX requirement, use that capability before introducing custom development. This generally produces a more consistent and maintainable experience.
For the branding team, the practical implication is that the company's style-guide requirements should first be translated into the configuration options available through Experience Builder's theme controls.
Study Guide reference/topics: Experience Builder, themes, branding, style-guide implementation, Declarative Design.


NEW QUESTION # 109
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Answer: C

Explanation:
The correct answer is C. Component Blueprints, as identified by the uploaded study guide.
The question emphasizes consistency with the look and feel of Lightning Experience across components that will appear repeatedly on different pages. The study guide therefore points to SLDS Component Blueprints as the relevant resource.
A Component Blueprint provides the documented structure and styling pattern for implementing an interface component according to SLDS conventions. Using a standard blueprint helps prevent different developers or teams from creating visually inconsistent versions of the same interaction.
Option A, Experience Lightning Components, is not the SLDS resource identified by the guide for this purpose.
Option B, Lightning Component Builder, is likewise not the design-system resource referenced in the answer key.
The important distinction is between a design-system specification and an application-building tool. A blueprint establishes how a component should be structured and presented so that custom implementations remain aligned with Salesforce's established design language.
When components are reused on many pages, that consistency becomes especially important because variations in spacing, states, structure, or interaction patterns can create an uneven user experience.
Study Guide reference/topics: Component Blueprints, reusable UI, Lightning Experience consistency, SLDS.


NEW QUESTION # 110
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