Salesforce Sales-Cloud-Consultant Deutsch Prüfung, Sales-Cloud-Consultant Originale Fragen

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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Implementation Strategies	15%	- Determine deployment and change management approaches - Plan and manage implementation projects - Evaluate declarative vs custom development options
Topic 2: Data Management	8%	- Data quality and scalability considerations - Manage large data volumes and cross-system data flows - Data migration and integration planning
Topic 3: Sales Lifecycle	23%	- Build reports and dashboards for sales KPIs - Design sales and marketing processes - Apply Sales Cloud features and related products - Align solutions with business requirements, KPIs and challenges
Topic 4: Sales Productivity and Integration	8%	- Third-party application integration - Email and productivity tools integration - Collaboration and mobile solutions
Topic 5: Practical Application of Sales Cloud Expertise	33%	- Security and sharing configuration - Account and contact management - Opportunity management, products, price books and quotes - Lead management and conversion - Territory management and forecasting
Topic 6: Consulting Practices	7%	- Solution design and validation - Requirements gathering and analysis - Project lifecycle and delivery

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Salesforce Certified Sales Cloud Consultant Sales-Cloud-Consultant Prüfungsfragen mit Lösungen (Q86-Q91):

86. Frage
The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted?
Choose 3 answers

A. Schedule a report that notifies Lead owners daily of Leads with incomplete information.
B. Mandate that all Lead data must be reviewed prior to being created in Saesforce.
C. Review Lead conversion mapping to ensure necessary fields are mapped correctly.
D. Update web-to-lead forms to require input fields be completed prior to submission.
E. Implement a trigger that warns the user of incomplete information during Lead conversion.
F. Create a validation rule to check that necessary information is complete upon Lead conversion

Antwort: C,D,E

87. Frage
Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.
Which solution should a consultant recommend?

A. Create a custom report type with Forecasting Quotas and Forecasting Items.
B. Create a joined report with closed Opportunities, Forecasting Items, and Quotas.
C. Configure Quotas with a Product family report and add necessary fields.

Antwort: A

Begründung:
To meet Cloud Kicks' need for reports and dashboards showing Opportunity Forecast by Product Family alongside team Quotas, creating a custom report type that includes Forecasting Quotas and Forecasting Items is the most effective solution. This approach allows the sales managers to report on forecasts segmented by product family while also incorporating team quotas, providing a comprehensive view of performance against targets. Custom report types can pull data from multiple objects, enabling the creation of detailed and tailored reports that can feed into dashboards for easy tracking and visualization.
For more information on creating custom report types, refer to Salesforce documentation: Custom Report Types Guide.

88. Frage
Universal containers wants to send out an email promotion on a monthly basis to a list of 50,000 leads. What
should a consultant recommend to meet this requirement?

A. Use the standard salesforce mass email tool located on the leads tab
B. Create a lead assignment rule to send the email to the leads monthly
C. Use an email execution vendor to send emails for marketing campaigns
D. Create an email alert workflow rule to send the email to the leads monthly

Antwort: C

89. Frage
CORRECT TEXT
How do you 'manage the funnel'?

Antwort:

Begründung:
Ensure there is a sales methodology that supports the opportunitymanagement processEnsure that there is visibility of the forecast; consider customizable forecasting

90. Frage
Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

A. Deliver training on case handling for contingent staff.
B. Update the case status field values.
C. Disable the Interactive Voice Response (IVR) system.
D. Route cases to agents in an alternate center.
E. Monitor service level agreements (SLAs) and notify customers.

Antwort: A,D,E

91. Frage
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