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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Topic 2: Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities
Topic 3: Configuration and Setup	15%	- Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - User interface configuration 1. Declarative customization options 2. Navigation and global settings - Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure
Topic 4: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Topic 5: Service and Support Applications	10%	- Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules - Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access
Topic 6: Data and Analytics Management	17%	- Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization - Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools
Topic 7: Object Manager and Lightning App Builder	15%	- Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes - Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization
Topic 8: Sales and Marketing Applications	10%	- Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence - Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books

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Salesforce Certified Administrator Sample Questions (Q34-Q39):

NEW QUESTION # 34
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers

A. Create a simplified Opportunity page layout.
B. Use a Kanban list view for Opportunity.
C. Configure an auto launched flow for Opportunity editing.
D. Add a path for stage to the opportunity record page.

Answer: B,C

NEW QUESTION # 35
What is the process to create a custom app?

A. Create new object, select logo, create profile
B. Create new App, select logo, assign profile

Answer: B

NEW QUESTION # 36
For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.

A. True
B. False

Answer: A

Explanation:
Section: Volume E
Explanation/Reference:

NEW QUESTION # 37
You are limited to ________ new picklist or multi-select picklist values for any field during a single import

A. 0
B. No limit
C. 1
D. 2

Answer: A

NEW QUESTION # 38
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?

A. Delete the lead and create a new contact and opportunity.
B. Convert the lead from the campaign member detail page.
C. Clone the lead and convert the cloned record to a contact.
D. Add a contact from a campaign member detail page

Answer: C

NEW QUESTION # 39
......

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