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| Section | Weight | Objectives |
|---|---|---|
| Service Cloud Applications | 10% | - Set up Salesforce Knowledge - Create macros and quick text - Configure cases and entitlements - Configure Omni-Channel and Service Cloud features |
| Object Manager and Lightning Platform Basics | 20% | - Set up lookup and master-detail relationships - Understand field types and properties - Create custom and formula fields - Configure field-level security - Create custom objects and fields - Configure validation rules |
| Sales Cloud Applications | 15% | - Configure products and price books - Create and manage reports and dashboards - Configure lead management - Understand sales automation features - Set up opportunity management |
| Configuration and Setup | 20% | - Identify the capabilities of the Salesforce UI - Describe the steps to set up a Salesforce organization - Explain the Salesforce data model - Describe the ability to track task activities - Explain the different record types - Configure org-wide defaults and role hierarchy - Understand the sharing model |
| Workflow and Process Automation | 15% | - Create Process Builder processes - Create workflow rules and actions - Build approval processes - Distinguish between workflow, Process Builder, and Flow - Understand Flow builder basics |
| Data Management | 10% | - Use Data Loader - Import and export data - Understand data storage management - Configure data validation tools - Manage duplicate rules and matching rules |
| Analytics - Reports and Dashboards | 10% | - Create dashboards - Create and modify reports and report types - Build custom report types - Schedule reports and subscribe to reports - Understand bucket fields and summary fields |
| Standard and Custom Objects | 10% | - Understand external ID fields - Understand standard object relationships - Create custom objects and fields - Configure lookup and master-detail relationships |
| Security and Access | 15% | - Understand Salesforce Shield features - Create and modify role hierarchies - Configure org-wide default settings - Set up sharing rules - Configure field-level security - Describe the Salesforce security model |
| Desktop and Mobile Administration | 5% | - Set up Salesforce Classic vs Lightning Experience - Understand Salesforce1 mobile considerations - Configure Salesforce Mobile app |
| Mangaging User Accounts | 10% | - Understand the difference between profiles and permission sets - Configure user profiles and permission sets - Create and manage user accounts - Reset user passwords - Assign users to roles and public groups |
| AppExchange | 5% | - Evaluate and install apps from AppExchange - Understand managed packages - Navigate the AppExchange marketplace |
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NEW QUESTION # 56
Which component of an approval process defines the chain of approval, determines which records can advance, and specifies where to assign approval requests?
Answer: D
Explanation:
The core logic of any approval process is contained within its Approval Steps. While the overall process defines the "Entry Criteria" for which records can start the process, the individual Approval Steps are what define the actual "chain of approval". Each step can have its own specific criteria to determine if a record should enter that particular step or skip to the next one.
Furthermore, the Approval Step is where the administrator specifies the Assigned Approver, whether it be a specific user, a manager, or a queue. This granularity allows for complex routing, such as sending small discounts to a manager but large discounts to a VP. Process Definition Detail (Option A) provides a high-level overview of the process settings. Entry Criteria (Option C) only act as the initial gatekeeper. Approval Actions (Option D) are the automated results (like email alerts or field updates) that happen once a step is decided.
NEW QUESTION # 57
Senior leadership wants to be notified of any opportunities over $250,000 with more than a 75% probability of closing. Which feature should a Platform Administrator set up to facilitate this?
Answer: D
Explanation:
Big Deal Alerts are a specialized, "out-of-the-box" notification feature specifically for the Opportunity object. This tool allows a Platform Administrator to define a threshold based on "Amount" and "Probability." When an opportunity is created or updated and meets these thresholds (in this case, >$250k and >75%), Salesforce automatically sends an email notification to a specified user or a list of stakeholders. This is the most efficient way to meet the requirement because it is a native feature designed exactly for high-value deal visibility. While Reports and Dashboards (Option C) can display this data, they are "pull" mechanisms that require leadership to actively check them, whereas a Big Deal Alert is a "push" mechanism that ensures immediate awareness. Guidance for Success (Option A) provides tips within a sales path, and Similar Opportunities (Option D) helps reps find related deals, but neither is designed for automated leadership notifications.
NEW QUESTION # 58
A Platform Administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?
Answer: B
Explanation:
Salesforce Critical Updates (now often called Release Updates) can significantly change the behavior of the platform, potentially impacting custom code, integrations, or existing automation. The best practice for any Platform Administrator is to activate and test the update in a Sandbox environment first. This allows the administrator to identify and resolve any breaking changes without disrupting the live business operations in Production. Only after the update has been thoroughly vetted and all necessary adjustments have been made should the update be activated in the Production environment. Allowing an update to "auto-activate" (Options A and D) is risky because it removes the administrator's control over the timing and testing of the change. Activating directly in Production (Option B) bypasses the essential quality assurance steps that are fundamental to professional org management.
NEW QUESTION # 59
Ursa Major Solar is using products and price books. Which two items should an administrator take into considerations about these features? Choose 2 options.
Answer: A,B
NEW QUESTION # 60
At Cloud Kicks, cases are being assigned a default Case Owner and showing a Created By and Last Modified By that is not expected. The company wants to change this to an integration user to alleviate confusion with the business. What should a Platform Administrator edit to change this in Salesforce?
Answer: B
Explanation:
In Salesforce, Support Settings is the primary configuration page for determining how the Service Cloud handles automated case updates. This section allows a Platform Administrator to define the "Default Case Owner" and the "Automated Case User." The Automated Case User is the user listed in the Case History for automated actions, such as those triggered by assignment rules, escalation rules, or Email-to-Case. If the business sees an "unexpected" user name in the Created By or Last Modified By fields during these automated processes, it is usually because this setting is pointing to a specific administrator or a system user. By updating the Automated Case User to a dedicated "Integration User," the admin ensures that the audit trail clearly distinguishes between manual edits made by staff and automated updates made by the system. This provides better clarity for the support team and prevents confusion regarding who is responsible for specific record changes.
NEW QUESTION # 61
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