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| Section | Weight | Objectives |
|---|---|---|
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes |
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Discovery, requirement analysis, and solution design - Project management and delivery lifecycle |
| Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close |
| Data Management | 15% | - Data migration and integration considerations - Ensure data quality and scalability - Manage data governance and maintenance |
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質問 # 116
Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.
What should the consultant recommend to meet the requirement?
正解：A
解説：
For calculating complex sales tax that varies based on tax law, an app from the Salesforce AppExchange is the most effective solution. Here's why:
* Complexity of Tax Calculation: Sales tax calculations can be intricate, especially in the United States, where tax rates and regulations differ by state, county, and sometimes city. Using an AppExchange app designed for tax calculations ensures compliance with these frequently changing laws without manual updates.
* Real-Time Updates: Many AppExchange apps are specifically built to handle tax calculations and stay up-to-date with changes in tax regulations. These apps often have partnerships with tax authorities or access to updated databases, ensuring that Cloud Kicks' sales operations team remains compliant.
* Automation and Integration: Tax calculation apps from the AppExchange integrate seamlessly with Salesforce Orders, automating the process, reducing errors, and improving efficiency compared to manual calculations or formula fields, which would not account for complex or changing tax rules.
* References: Salesforce's AppExchange offers a variety of tax calculation apps like Avalara and TaxJar, which are commonly used for sales tax management. These apps are featured as solutions in Salesforce documentation for handling tax calculations.
In summary, an AppExchange app (Option A) is recommended for automating complex sales tax calculations within Sales Cloud, ensuring accuracy and compliance with evolving tax laws.
質問 # 117
Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team. Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?
正解：A
質問 # 118
Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
Which solution should a consultant recommend to meet this requirement?
正解：B
解説：
Einstein Activity Capture automatically syncs emails and events between Salesforce and Office 365 without requiring any installation on users' devices, making it an ideal solution for Cloud Kicks, given their policy restrictions. By using Einstein Activity Capture, sales reps can have customer emails logged as records related to Contacts in Salesforce seamlessly. This tool works with cloud-based services like Office 365, syncing activities in real-time and storing them within Salesforce, thus keeping records updated without manual intervention.
Salesforce Inbox, while offering similar capabilities, requires an add-in installation that might not align with CK's IT policy. Therefore, Einstein Activity Capture is the recommended solution for this scenario as it meets CK's requirements for automatic logging without violating any software installation policies.
For more information on Einstein Activity Capture, you can refer to the Salesforce documentation: Einstein Activity Capture Overview.
質問 # 119
Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate. Which additional key metric should the consultant recommend?
正解：C
質問 # 120
Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What is a justification for using AppExchange data services?
正解：C
解説：
Using AppExchange data services can greatly enhance Cloud Kicks' ability to improve ROI through data- driven customer segmentation. These services offer advanced tools for building customer personas and applying scoring models, which enable targeted marketing and sales strategies. By leveraging enriched data from AppExchange, Cloud Kicks can gain deeper insights into customer behaviors and preferences, allowing for more personalized engagement and efficient resource allocation
質問 # 121
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P.S. CertJukenがGoogle Driveで共有している無料かつ新しいSales-Con-201ダンプ：https://drive.google.com/open?id=1Ia6F-7CNMNBxQ1bw4zFCnOad2XEnEGlx