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| Section | Weight | Objectives |
|---|---|---|
| Object Manager and Lightning App Builder | 20% | - Standard and custom objects - Fields, relationships, and schema - Lightning App Builder and page layouts - Lightning record pages and components |
| Configuration and Setup | 15% | - Company and org settings - User management and security - Sharing model and access controls - Profile and permission sets |
| Sales and Marketing Applications | 10% | - Lead and opportunity management - Campaigns and products - Forecasts and sales processes |
| Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Productivity and Collaboration | 10% | - Activities, tasks, and events - Chatter configuration - Email and calendar integration |
| Data and Analytics Management | 17% | - Data security and quality - Reports and dashboards - Data import/export tools - Data validation and deduplication |
| Workflow/Process Automation | 15% | - Approval processes - Automation best practices - Salesforce Flow |
| Service and Support Applications | 10% | - Case management - Entitlements and service contracts - Knowledge and support tools |
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NEW QUESTION # 89
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?
Answer: B
Explanation:
Explanation
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are a feature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to a record, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5
NEW QUESTION # 90
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
Answer: D
Explanation:
Explanation
One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is already in use by another user in any Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new user.
References:https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5
NEW QUESTION # 91
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
Answer: C
Explanation:
Explanation
Case escalation rules are a featurethat can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 92
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?
Answer: A
NEW QUESTION # 93
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?
Answer: D
Explanation:
Explanation
Flow Solutions are pre-built flows or templates that can be installed from AppExchange and customized to meet specific business needs. For example, Flow Solutions can provide common use cases such as lead generation, document generation, payment processing, and more. In this case, the administrator can use a Flow Solution that provides a mortgage calculator and generates leads for loans. Flow Solutions are easy to install and configure, and can help save time and budget for projects. References:
https://help.salesforce.com/s/articleView?id=sf.flow_solutions.htm&type=5
NEW QUESTION # 94
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