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Cisco 700-805 Exam Syllabus Topics:

Section	Objectives
Topic 1: Cisco Tools and Platforms	- Cisco ordering and subscription management tools - Partner and quoting systems
Topic 2: Customer Success and Value Realization	- Customer adoption and success planning - Value tracking and expansion opportunities
Topic 3: Commercial and Contract Fundamentals	- Contract terms and compliance basics - Renewal pricing and discount structures
Topic 4: Renewal Sales Process	- Renewal opportunity management - Forecasting and pipeline management
Topic 5: Renewals and Subscription Lifecycle	- Renewal lifecycle stages and timelines - Cisco subscription models and licensing basics

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Cisco Renewals Manager Sample Questions (Q83-Q88):

NEW QUESTION # 83
What is the future state goal of licensing at Cisco?

A. Right to use
B. Classic PAK
C. Smart License
D. Standby License

Answer: C

Explanation:
Smart License is the future state goal of licensing at Cisco, which aims to:
* Simplify and streamline license management across Cisco products and solutions
* Provide customers with a flexible and transparent way to consume Cisco software
* Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager)
* Reduce operational costs and complexity for customers and partners
References: 3: Cisco Smart Licensing - Cisco

NEW QUESTION # 84
Which steps to develop a renewal quote are valid?

A. Identify the Items to renew,Verify the Discounts,Confirm the Shipping address,Verify the Billing entity.
B. Position the new technology,create a Quote,Order the Quote.
C. Indentify the barriers to adoption,Ensure the customers is using the solution,Work with the Account Manager to create a Quote.
D. Ask the customer for Renewal data,Evaluate new requirement,Quote new services.

Answer: C

NEW QUESTION # 85
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

A. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
B. Customer is willing to subscribe to a recommendation case to be publicly communicated.
C. The health index of a customer is over expected targets with no red flags.
D. There are no open incidents 30 days before renewal dates.

Answer: A

Explanation:
This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics. A mitigation analysis and plan can help improve the customer's satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.

NEW QUESTION # 86
What is the primary customer values of the Cisco Services Portfolio?

A. Customers can develop their own service offerings
B. ON-call,24/7 service technicians at all levels
C. Services priced based on usage
D. Services packages tailored to specific customer nees

Answer: D

NEW QUESTION # 87
Which action should a Renewals Manager take first?

A. Meet and confirm the AM, CSS, CSM and their resources
B. Download contract data and develop a renewals strategy
C. Meet the customer and perform a renewals diagnosis
D. Assign an RS to priority accounts

Answer: B

NEW QUESTION # 88
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