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WGU Managing-Human-Capital Exam Syllabus Topics:

SectionObjectives
Topic 1: Employee Relations and Workplace Safety- Workplace Management
  • 1. Employee Engagement
  • 2. Health and Safety Programs
  • 3. Conflict Resolution
  • 4. Risk Management
Topic 2: Performance Management and Compensation- Performance Systems
  • 1. Performance Appraisal
  • 2. Benefits Administration
  • 3. Compensation Strategies
  • 4. Employee Motivation
Topic 3: Strategic Human Resource Management- HRM and Organizational Strategy
  • 1. Organizational Performance
  • 2. Business Strategy Alignment
  • 3. Human Resource Management Functions
  • 4. Competitive Advantage
Topic 4: Legal and Regulatory Requirements- Employment Laws
  • 1. Workplace Discrimination
  • 2. Workplace Safety
  • 3. Equal Employment Opportunity
  • 4. Labor Relations
Topic 5: The Role of Human Resource Management in Business- Organizational Culture
  • 1. Global HRM
  • 2. Diversity and Inclusion
  • 3. Leadership Development
  • 4. Ethics in HRM
Topic 6: Training and Employee Development- Employee Growth
  • 1. Training Programs
  • 2. Performance Improvement
  • 3. Coaching and Mentoring
  • 4. Career Development
Topic 7: Analyzing Work and Human Resource Planning- Workforce Planning
  • 1. Succession Planning
  • 2. Staffing Strategies
  • 3. Recruitment and Selection
  • 4. Job Analysis

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WGU Managing Human Capital C202 Sample Questions (Q53-Q58):

NEW QUESTION # 53
Which scenario is an example of inclusion?

Answer: D

Explanation:
Inclusion in the workplace refers to creating an environment where all employees feel valued, respected, and have equal access to opportunities and resources. An inclusive scenario is one where team members collaborate, and everyone's ideas and contributions are considered. This encourages a sense of belonging and leverages the diverse perspectives of the entire team, leading to enhanced innovation and team performance.
The given example demonstrates this by showing a department where collaboration and open sharing of ideas are practiced.
References:
Roberson, Q. M. (2006).Disentangling the meanings of diversity and inclusion in organizations. Group & Organization Management.
Dessler, G. (2020).Human Resource Management. Pearson.


NEW QUESTION # 54
What is a benefit of internal recruiting?

Answer: B

Explanation:
Internal recruiting involves filling job vacancies with current employees from within the organization. One significant benefit of this approach is that it enhances employee engagement and morale. When employees see that the organization values their growth and offers opportunities for advancement, they are more likely to be motivated, committed, and loyal. This practice also reduces the time and cost associated with onboarding and training new hires, as internal candidates are already familiar with the company's culture and processes.
References:
* Dessler, G. (2020). Human Resource Management. Pearson.
* Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2019). Human Resource Management:
Gaining a Competitive Advantage. McGraw-Hill Education.


NEW QUESTION # 55
What describes a bona fide occupational qualification under Title VII of the Civil Rights Act of 1964?

Answer: D

Explanation:
A bona fide occupational qualification (BFOQ) under Title VII of the Civil Rights Act of 1964 allows employers to hire employees based on characteristics typically prohibited under the act, such as religion, sex, or national origin, if these characteristics are reasonably necessary to the normal operation of a particular business. This means the characteristic must be essential to the performance of the job. For example, hiring a female actor for a female role is considered a BFOQ.
References:
* Title VII of the Civil Rights Act of 1964, U.S. Equal Employment Opportunity Commission (EEOC) website


NEW QUESTION # 56
What is an example of affirmative action in an organization?

Answer: C

Explanation:
* Definition of Affirmative Action: Affirmative action involves proactive efforts to improve employment or educational opportunities for underrepresented groups.
* Outreach Programs: Establishing outreach programs specifically targeted at protected groups is a clear example of affirmative action, as it aims to address and reduce disparities in workforce representation.
* Legal and Ethical Mandates: Such programs are often required by law for certain employers, especially federal contractors, and demonstrate a commitment to diversity and inclusion.
* Impact on Workforce Diversity: These initiatives can lead to a more diverse and inclusive workplace, which can enhance organizational culture and performance.
References:
* Title VII of the Civil Rights Act of 1964
* Executive Order 11246, which requires affirmative action programs for federal contractors


NEW QUESTION # 57
Which employee is experiencing functional stress?

Answer: D

Explanation:
Stress in the workplace can be categorized as eitherfunctional (positive)ordysfunctional (negative). According toHuman Resource Management, 16th Editionby Gary Dessler,functional stress-also known as challenge stress-occurs when moderate levels of pressure motivate employees to perform at higher levels, learn new skills, and grow professionally.
In this question, Employee C is experiencing functional stress because being assigned a significant project for senior leadership presents a meaningful challenge. This type of stress can enhance focus, creativity, and job engagement, especially when employees perceive the challenge as an opportunity rather than a threat. Dessler explains that such stress can improve performance when it is manageable and supported by adequate resources.
The other options describe dysfunctional stressors. Fear of a harsh manager, confusion due to conflicting priorities, and routine tasks without challenge either create anxiety or fail to stimulate growth. Therefore, Employee C best represents functional stress.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Health, Safety, and Stress Management


NEW QUESTION # 58
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