Salesforce Service-Cloud-Consultant Practice Exam Online, Answers Service-Cloud-Consultant Free

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The Salesforce Service-Cloud-Consultant Exam covers a wide range of topics related to Salesforce Service Cloud, including case management, knowledge management, service console customization, data management, and integration with other systems. It also tests candidates on their ability to design and implement solutions that meet the unique needs of their clients or organizations.

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To pass the Salesforce Service-Cloud-Consultant Exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality. They should also have experience in implementing and configuring Service Cloud solutions, including case management, knowledge management, and service console. Candidates should also have experience in designing and implementing complex business flows and integrations using Salesforce Service Cloud.

Salesforce Service-Cloud-Consultant certification exam consists of 60 multiple-choice questions that need to be completed in 105 minutes. Service-Cloud-Consultant exam covers topics such as service cloud implementation, managing cases, knowledge management, service cloud analytics, and integration. To qualify for the certification, candidates need to score at least 68% in the exam. Salesforce Certified Service cloud consultant certification is valid for three years and can be renewed by passing a maintenance exam or by completing relevant training courses. Salesforce Certified Service cloud consultant certification is highly valued by employers and is a testament to the knowledge and expertise of the certified professional in Salesforce service cloud implementation.

Salesforce Certified Service cloud consultant Sample Questions (Q152-Q157):

NEW QUESTION # 152
Support agents at Universal Containers are entering customer contact information in multiple ways.
Management is concerned about the high likelihood of duplicate customer contact information being entered.
What should the consultant recommend to prevent duplicate records from being created?

Answer: B

Explanation:
To prevent duplicate customer contact information, the recommended approach is to configure and activate Salesforce's built-in Duplicate Management feature. This feature allows for the creation of duplicate rules and matching rules to identify and prevent duplicates at the point of entry. It can be applied to standard objects like Contacts and can provide users with alerts or block duplicates based on the rules set. This proactive approach ensures data quality without requiring excessive manual intervention or extensive access rights like
"View All Data."


NEW QUESTION # 153
Universal Containers is training a new set of service agents. Part of the training includes handling messaging from customers.
However, it is important that contact center managers monitor the messaging sessions to ensure the service agents' responses are professional and accurate and that the managers are able to assist when needed.
Which Lightning Console feature should a consultant configure to support this need?

Answer: A

Explanation:
To enable contact center managers to monitor messaging sessions and provide guidance to service agents, configuring the Omni-Channel Supervisor feature along with Whisper Messages is recommended. This setup allows managers to oversee agent-customer interactions in real-time and offer discreet advice to agents during messaging sessions, ensuring professionalism and accuracy in responses.


NEW QUESTION # 154
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers

Answer: A,C,D


NEW QUESTION # 155
UC's support team requires its customers to submit their support inquiries via free form email (Outlook,
Gmail, Yahoo, etc.). Additional requirements are listed below:
Support attachments up to 20MB per inquiry
Over 10,000 inquiries per day
Which solution should a consultant recommend to meet these requirements?

Answer: B


NEW QUESTION # 156
Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meet
this requirement? Choose 2 answers.

Answer: B,C


NEW QUESTION # 157
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