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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - Data access and security model - License types and allocation |
| Topic 2: Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Topic 3: Branding, Personalization, and Content | 15% | - Content management and CMS integration - Personalization and targeted content - Branding and layout customization |
| Topic 4: Customization Considerations and Limitations | 7% | - Limits and governor considerations - Performance and scalability - Declarative vs programmatic options |
| Topic 5: User Creation and Authentication | 13% | - User provisioning methods - External user activation and permissions - Single Sign-On and identity providers |
| Topic 6: Administration, Setup, and Configuration | 25% | - Deployment and migration - PRM and service integration - Site setup and activation |
| Topic 7: Experience Cloud Basics | 8% | - Experience types and use scenarios - Use cases and benefits of Experience Cloud - Platform capabilities and limitations |
| Topic 8: Templates and Themes | 10% | - Lightning and Visualforce options - Template selection and configuration - Theme customization and design |
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NEW QUESTION # 136
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support itsvarious lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers
Answer: A,C
Explanation:
When selecting a template for your sites and portals, you need to keep in mind some points, such as:
* Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This templateis designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.
* Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include templates, themes, flows, apps, and components.
NEW QUESTION # 137
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
Answer: C
Explanation:
CDN can help performance by caching public resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on CK's server. CDN stands for Content Delivery Network, which is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors.
NEW QUESTION # 138
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
Answer: B,C
Explanation:
Two Salesforce recommendations for setting up partner roles in large orgs are B and C. Partner roles are roles that are assigned to partner users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To set up partner roles, you should create themin a separate branch in your Role Hierarchy, which allows you to isolate partner data from internal data and control partner visibility and access. You should also grant partner users access to the partner account using a Sharing Rule, which allows you toshare records owned by internal users with partner users based on criteria that you define.
NEW QUESTION # 139
Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?
Answer: A
Explanation:
A recommended approach for implementing gamification is to use the Missions feature to assign badges to members automatically. Missions are a feature that allows you to create challenges and rewards for your site members based on their actions and behaviors. You can use Missions to define criteria and actions that trigger badges, points, or ranks for your members. For example, you can create a Mission that awards a badge to a member who posts a question, comments on an answer, or likes a post.
NEW QUESTION # 140
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
Answer: A
Explanation:
To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.
NEW QUESTION # 141
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