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| Section | Weight | Objectives |
|---|---|---|
| Education Cloud Integration and Data Management | 15% | - Determine integration patterns for an Education Cloud implementation - Explain data migration strategies - Describe data management considerations |
| Education Cloud Settings and Configuration | 20% | - Explain the Education Cloud architecture and concepts - Explain how to set up and configure an Education Cloud org - Determine the correct settings and configuration for a deployment - Describe the capabilities of Education Cloud |
| Advancement | 11% | - Determine the correct tools and methods to support Advancement operations - Explain Advancement data model and relationships |
| Student Success and Support | 22% | - Determine the correct tools and methods to support Student Success and Support - Explain Advising data model and relationships - Configure Student Success |
| Analytics and Einstein for Education Cloud | 10% | - Determine reporting and analytics solutions for an Education Cloud implementation - Describe Education Einstein capabilities |
| Recruitment and Admissions | 17% | - Configure Recruitment and Admissions - Determine the correct tools and methods to support Recruitment and Admissions - Explain Student data model and relationships |
| Stakeholder Management and Ecosystem | 5% | - Explain the Education Cloud Ecosystem - Identify the appropriate stakeholders for a project |
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NEW QUESTION # 190
The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?
Answer: C
Explanation:
Email Studio is a Salesforce email marketing tool that allows users to create, send, and track personalized email campaigns and mass communications1. Email Studio also provides features such as email scoring, which measures theengagement level of each email recipient based on their actions, such as opening, clicking, orunsubscribing2. Salesforce Inbox is a Salesforce tool that integrates email applications such as Outlook with Salesforce, allowing users to access CRM data and features from their email inbox3. Salesforce Inbox also enablesusers to send emails from their Outlook account or from Salesforce using branded email templates4.
Account Engagement is a Salesforce tool that provides insights and recommendations for sales reps to engage with their accounts based on AI analysis of email activity, web activity, and CRM data5. However, Account Engagement is not an email marketing tool that can score email activity from campaigns and mass communications. Salesforce Engage is a Salesforce tool that allows users to create personalized email campaigns using Marketing Cloud templates and track the responses in real time6. However, Salesforce Engage does not integrate with Outlook or allow users to send emails from their email inbox.
References:
1: Email Studio Overview - Salesforce
2: Email Scoring Basics - Salesforce
3: Salesforce Inbox Overview - Salesforce
4: Use Email Templates in Inbox - Salesforce
5: Account Engagement Overview - Salesforce
6: EngageCampaigns Overview - Salesforce
NEW QUESTION # 191
An Admissions office is interested in using Admissions Connect to manage its student applications andto recede supporting do.
How are application documents saved in Admissions Connect?
Answer: B
Explanation:
Application documents are saved as Salesforce Files in Admissions Connect, which are attached to the Application record or the Application Material Mapping record. Document Type is a field on the Application Material Mapping object that defines the type of document required for an application requirement. Action Plan Item is an object that tracks tasks or actions related to an application or enrollment process. References:
https://help.salesforce.com/s/articleView?id=sf.admissions_connect_files.htm & type=5
https://help.salesforce.com/s/articleView?id=sf.admissions_connect_application_material_mapping.htm & type=5
NEW QUESTION # 192
A business school plans a phased Salesforce implementation for its MBA program, Executive Education, Career Advising, and ..
* Executive Education data is largely managed in its own system
* The MBA program is managed in a custom admission system that is integrated will the student information System (SIS)
* Career Advising and Alumni Relations share systems with other university departments
* The consultant has recommended a "crawl, walk, run" strategy
Which department should the consultant recommend for the initial "crawl" phase?
Answer: C
Explanation:
The MBA program is the best candidate for the initial "crawl" phase because it already has a custom admission system that is integrated with the SIS, which can be leveraged for Salesforce implementation. Executive Education data is largely managed in its own system, which may require more complex integration or migration. Career Advising and Alumni Relations share systems with other university departments, which may involve more stakeholders and dependencies. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-implementation
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-integrations
NEW QUESTION # 193
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices.
Prospective students communicate via SMS
on their mobile devices, social media, and email.
Which solution should the consultant recommend?
Answer: C
Explanation:
Einstein Bots are chatbots that can automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed. Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12. Salesforce Maps is a location intelligence solution that helps sales and service teams optimize their territories, routes, and schedules3. Activity timeline is a feature that displays a chronological list of activities related to a record, such as calls, emails, meetings, and tasks4. Neither of these solutions are directly relevant to the scenario described in the question.
NEW QUESTION # 194
A university wants a Salesforce solution that manages student applications and application reviewer assignments.
Which solution should the consultant recommend?
Answer: C
Explanation:
Admissions Connect is a solution that the consultant can recommend to meetthe requirement of managing student applications and application reviewer assignments. Admissions Connect is a solution that extends EDA to meet the needs of higher education admissions and enrollment. Admissions Connect provides features such as online application management, application review, decision delivery, and reviewer assignments. The consultant can help the university configure and customize Admissions Connect to support their recruitment and admissions processes. Program Management Module, CaseManagement, and Student Success Hub are not solutions that can manage student applications and application reviewer assignments. References:
https://www.salesforce.org/products/admissions-connect/overview/
https://trailhead.salesforce.com/en/content/learn/modules/admissions-connect-basics
NEW QUESTION # 195
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