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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Workflows and Integrations12%- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
Topic 2: Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
Topic 3: Discovery20%- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
Topic 4: Security18%- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Enterprise Key Management (EKM)
  • 3. Retention policies and export
Topic 5: Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Workspace settings and policies
  • 3. Guest access management
- Governance framework
  • 1. Channel management policies
  • 2. Data governance and compliance
  • 3. Acceptable use policies
Topic 6: Channel Strategy25%- Channel architecture design
  • 1. Channel naming conventions and organization
  • 2. Public vs. private channel strategy
  • 3. Channel segments and cross-org channels
- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies

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Salesforce Certified Slack Consultant Sample Questions (Q28-Q33):

NEW QUESTION # 28
A retail company is introducing Slack to its employees, who have varying levels of tech- savviness. What approach should be taken in designing a learning curriculum for these users?

Answer: B

Explanation:
A tiered learning program is ideal for accommodating varying skill levels. It allows beginners to understand the basics before progressing to more advanced features, ensuring all users build a solid foundation and then enhance their skills according to their tech-savviness.


NEW QUESTION # 29
When presenting Slack to a potential client who is currently using a mix of email, messaging apps, and file-sharing services, which feature of Slack would you emphasize as a key benefit?

Answer: D

Explanation:
For a client currently using a mix of different tools for communication and file sharing, the most significant benefit of Slack is its ability to integrate these services into one platform. This centralization simplifies workflows, improves team collaboration, and reduces the need to switch between multiple tools.


NEW QUESTION # 30
Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

Answer: A

Explanation:
The correct answer is A . Workflow Builder is best positioned as a no-code automation capability that helps teams standardize repeatable work inside Slack. Common client-friendly use cases include welcoming new teammates, collecting daily sync or check-in updates, and using forms or prompts to send structured information quickly. These are practical examples because they reduce manual coordination and keep work visible in channels. Option B includes auto-uploading documents, which is not the best general Workflow Builder value statement and may require specific integrations or connector behavior. Option C includes creating new Slack Connect channels, which is an administrative and external-collaboration process rather than a basic Workflow Builder benefit to present broadly. Option D includes managing a conversation in huddles, but huddles are a synchronous collaboration feature, not a Workflow Builder automation use case.
The safest client explanation is that Workflow Builder automates repeatable intake, reminders, onboarding, status updates, and lightweight information collection.


NEW QUESTION # 31
You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

Answer: C

Explanation:
The correct answer is B. During a grid migration, users should be prepared for disruption because the migrating workspace becomes unavailable and users are signed out while the migration process completes. This is exactly the kind of operational impact that must be communicated in advance so users do not assume Slack is broken or raise unnecessary support tickets. Option A is incorrect because it understates the migration impact and would create poor launch communication. Option C is also incorrect because the workspace is not partially usable for direct messages while channels are unavailable; the migration affects access to the workspace. Option D is wrong because users are not
"deactivated at the org level" as the normal communication point. The consultant should ensure the migration communication plan includes timing, expected downtime, user sign-out behavior, post- migration login instructions, support contacts, and where users should go if they experience access issues after completion. Clear pre-migration communication reduces confusion and protects user trust during the transition.


NEW QUESTION # 32
A software development company is utilizing Slack and wishes to optimize their administrative workflows. Which administrative process would be most beneficial to migrate to Slack?

Answer: C

Explanation:
Slack is well-suited for managing project timelines, assigning tasks, and facilitating daily stand-up updates, as it can centralize communication, enhance transparency, and streamline workflow management with integrations and bots.


NEW QUESTION # 33
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