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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Health Cloud Analytics and Reporting | 15% | - Utilize Health Cloud for operational insights - Implement clinical analytics - Configure Health Cloud reports and dashboards |
| Topic 2: Health Cloud Basics and Administration | 20% | - Manage Health Cloud permissions and sharing - Configure Health Cloud settings and custom metadata - Explain the capabilities of Health Cloud |
| Topic 3: Provider Relationship Management | 15% | - Manage referral management - Implement provider search and matching - Configure provider network management |
| Topic 4: Clinical Data Model and Interoperability | 20% | - Understand the clinical data model - Explain interoperability and FHIR integration - Configure clinical objects and relationships |
| Topic 5: Patient Engagement and Clinical Operations | 30% | - Configure patient timelines and milestones - Manage clinical encounters and assessments - Configure patient management workflows - Implement care plans and care teams |
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NEW QUESTION # 102
With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)
Answer: A,C,D
NEW QUESTION # 103
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the provider.
How should a consultant implement a robust system for the provider?
Answer: C
Explanation:
When the default appointment management solutions in Salesforce Health Cloud are not viable, leveraging a prebuilt package from an Independent Software Vendor (ISV) is the most robust and efficient solution. These packages are designed to integrate seamlessly with Health Cloud, offering advanced features that meet specific requirements like external appointment scheduling.
Why ISV Packages Are Recommended:
Purpose-Built: Designed for healthcare providers, these packages address appointment management complexities out of the box.
Seamless Integration: Built on Salesforce, these solutions are easily customizable and work with existing Health Cloud features.
Scalability: Offers long-term adaptability for growing healthcare organizations.
Why Other Options Are Incorrect:
Apex Class and Intelligent Appointment Management: Requires custom development, which can be costly and time-consuming.
EHR Routing System: External EHR systems often require complex integrations and may not align with Health Cloud workflows.
Custom FHIR Adapter: FHIR Adapters are typically used for clinical data exchange, not appointment management.
Reference:
ISV Solutions for Salesforce Health Cloud
Salesforce Health Cloud Appointment Management
NEW QUESTION # 104
A payer is looking for a solution to recruit, credential, and onboard providers into its network.
Which Health Cloud add-on should help the payer address these requirements?
Answer: C
Explanation:
Step 1: Understanding the Requirement
A payer organization needs to recruit, credential, and onboard providers into its network. This requires features that manage provider information, credentialing processes, onboarding workflows, and network directory maintenance.
Step 2: Official Salesforce Health Cloud Capability
Salesforce Health Cloud offers an add-on called Provider Network Management (PNM) that is specifically designed for payers to recruit, credential, and onboard providers.
Extract:
"Provider Network Management streamlines recruiting, credentialing, onboarding, and network directory maintenance for payers. It provides tools to manage the provider lifecycle from initial recruitment through onboarding and network management." Administer Health Cloud - Provider Network Management Step 3: Review of Options A . Contact Center for Payers: Focused on member and provider service center functionality, not recruiting or credentialing.
B . Utilization Management: Focused on authorization and medical necessity reviews, not onboarding or credentialing.
C . Provider Network Management: Specifically built for recruiting, credentialing, and onboarding providers.
D . Provider Relationship Management: Focuses on relationship management post-onboarding, but not credentialing/onboarding workflows.
Reference:
Provider Network Management in Health Cloud
NEW QUESTION # 105
Which Data Model Leverages external objects to support the use Case?
Answer: A
NEW QUESTION # 106
An agent at a MedTech company requires a UI component that displays customer data and contains a link to create a new order. Once clicked, the link starts a process to build a new order and displays the available products for purchase.
Which three OmniStudio capabilities are required to solve this use case?
Choose 3 answers
Answer: A,B,E
Explanation:
The use case describes:
A UI component to display customer data → FlexCards
A link to start a process (build a new order) → OmniScript
Retrieving and displaying available products → DataRaptors (and often Integration Procedures if orchestration is needed).
Let's map it step by step:
D . FlexCards → Used to display contextual customer data on the UI and provide clickable actions (like "Create New Order").
E . OmniScript → Guides the user through the order creation process, step by step (product selection, details, confirmation).
A . DataRaptors → Extract and load Salesforce data (e.g., retrieving available products, saving the order).
* These three are the core capabilities needed.
Why not the others?
B . Integration Procedures - Helpful if the solution requires multiple data sources or orchestration, but the question doesn't explicitly state external integration or complex orchestration. If data is all within Salesforce, DataRaptors are enough.
C . Document Generation - Used to create documents (PDFs, Word, etc.), which isn't part of this order creation flow.
Salesforce Health Cloud / OmniStudio Reference:
* Salesforce OmniStudio Developer Guide
"FlexCards present contextual information and actions in a UI component."
"Use OmniScripts to guide users through business processes such as creating orders."
"DataRaptors retrieve, transform, and save Salesforce data for use in OmniScripts and FlexCards."
NEW QUESTION # 107
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