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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
- NPSP core components and data model
  • 1. Household and account models
  • 2. Contact relationships and affiliations
  • 3. NPSP object structure and relationships
Topic 2: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. Household and donor analytics
  • 2. LYBUNT, SYBUNT, and giving reports
Topic 3: Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Topic 4: Fundraising and Donation Management22%- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
- Donation and payment processing
  • 1. One-time and recurring donations
  • 2. Soft credits and matching gifts
  • 3. Payment gateway integration
Topic 5: Program and Service Delivery18%- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
Topic 6: Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Matching rules and deduplication
  • 2. Data validation and governance
- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q12-Q17):

NEW QUESTION # 12
A nonprofit wants to track various funds in Salesforce to report on its restricted donations. Which NPSP feature should the consultant recommend?

Answer: C

Explanation:
To track various funds and report on restricted donations, General Accounting Units (GAUs) in NPSP should be used. Here's a step-by-step guide:
Set Up General Accounting Units (GAUs):
Navigate to the App Launcher and search for "General Accounting Units".
Create GAUs:
Create new GAU records for each fund you need to track.
Provide names and descriptions that clearly identify each fund.
Link GAUs to Donations:
When creating or updating an Opportunity (donation), scroll to the GAU Allocations section.
Allocate the donation amount to the relevant GAU(s). This ensures that each donation is correctly attributed to the specific fund.
Run Reports on GAU Allocations:
Create reports that include GAU Allocation data to see how funds are being utilized and to ensure that restricted donations are tracked correctly.
Automate Allocations (Optional):
Use NPSP settings to define default GAU allocations for specific types of donations to automate this process.
By using GAUs, the nonprofit can effectively manage and report on restricted funds, ensuring compliance and transparency.
Salesforce NPSP Documentation: General Accounting Units (GAUs)
Salesforce Trailhead: Nonprofit Success Pack (NPSP) Overview


NEW QUESTION # 13
A Household Account has Contacts with Affiliations, Relationships, and Closed/Won donations associated with it.
What is the outcome when a system admin attempts to delete this Household Account record?

Answer: A

Explanation:
When a system admin attempts to delete a Household Account record that has Contacts with Affiliations, Relationships, and Closed/Won donations associated with it, Salesforce will prevent the deletion and display an error message. Here's why:
Closed/Won Donations:
Salesforce prevents the deletion of records that have important related records, such as Closed/Won donations, to maintain data integrity.
Closed/Won Opportunities represent actual donations that are crucial for reporting and financial tracking. Deleting the associated Household Account would disrupt this data integrity.
Error Message:
Salesforce will display an error message indicating that the record cannot be deleted because of its associated Closed/Won donations. This safeguard ensures that critical financial data is preserved.
Salesforce Documentation on Record Deletion and Related Records
Salesforce NPSP Data Integrity and Protection Guide


NEW QUESTION # 14
A consultant is working on a data migration to NPSP that includes tens of millions of records across many objects. The migration needs to take place over a weekend to minimize system downtime.
What should the consultant recommend?

Answer: D

Explanation:
For a data migration involving tens of millions of records to NPSP over a weekend, the Bulk API is recommended due to its ability to handle large volumes of data efficiently:
Prepare Data for Migration:
Ensure all data is cleaned and formatted correctly for import into Salesforce.
Segment the data into manageable batches to optimize the migration process.
Use Bulk API for Migration:
The Bulk API is designed for loading large data sets and operates asynchronously, allowing for high performance.
Create a Bulk API job to import the data.
Upload data batches and monitor the job status to ensure successful data import.
Minimize System Downtime:
Schedule the data migration to occur during a weekend to reduce the impact on users and minimize system downtime.
Inform stakeholders about the migration schedule and expected downtime.
Verify Data Integrity:
After the migration, run data integrity checks to ensure that all records have been accurately imported.
Compare source data with the imported data in Salesforce to verify completeness.
Using the Bulk API will ensure that the large volume of data is migrated efficiently within the limited timeframe, minimizing disruption to the organization's operations.
Salesforce documentation on using the Bulk API for data migration
CertGod Nonprofit Cloud Consultant guide


NEW QUESTION # 15
A consultant is using the Conversion Utility tool to convert an NPSP account model from One-to-One to Household.
Which manual action will the consultant need to take after the Conversion Utility tool runs successfully?

Answer: C

Explanation:
After using the Conversion Utility tool to convert an NPSP account model from One-to-One to Household, the consultant needs to manually select a Primary Contact for each Household Account. Here's the detailed process:
Run the Conversion Utility Tool:
Navigate to NPSP Settings.
Under the "Bulk Data Processes" section, find and run the Conversion Utility tool to convert One-to-One Accounts to Household Accounts.
Review Converted Records:
Once the Conversion Utility tool runs successfully, review the newly created Household Accounts.
Each Household Account should have the associated Contacts correctly linked.
Select a Primary Contact for Each Household:
Go to each new Household Account.
Manually select a Primary Contact from the list of related Contacts. This step is crucial as the Conversion Utility does not automatically set the Primary Contact.
The Primary Contact field is used in many NPSP features and reports, so ensuring it is correctly set is important.
By performing this manual action, you ensure that the data integrity and functionality within NPSP are maintained after the conversion.
Salesforce NPSP Documentation: Convert One-to-One Accounts to Household Accounts Salesforce Trailhead: Manage Households in NPSP


NEW QUESTION # 16
A consultant has installed NPSP and is setting up Relationships using List Settings. The nonprofit wants the reciprocal relationship to be selected automatically based on gender.
On which object should the consultant create the custom "Gender" field?

Answer: A

Explanation:
When setting up Relationships in NPSP and configuring reciprocal relationships based on gender, the custom "Gender" field should be created on the Contact object. Here's why:
Contact Object:
The Contact object is where individual data, including personal attributes such as gender, is stored.
Relationships in NPSP are primarily based on Contact records, and having the "Gender" field on the Contact object allows the system to use this information to determine the appropriate reciprocal relationship.
Automatic Reciprocal Relationships:
NPSP can be configured to automatically select reciprocal relationships based on specified criteria, such as the gender of the contacts involved.
By storing gender information on the Contact object, the system can easily access this data to apply the correct reciprocal relationship automatically.
Salesforce NPSP Documentation on Relationships
Salesforce Nonprofit Success Pack Custom Fields Guide


NEW QUESTION # 17
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