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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Roles and Responsibilities30%- Describe Renewals Manager role and integration
- Explain renewals tasks and success metrics
Topic 2: Cisco Tools and Processes20%- Explain Smart Accounts & Smart Licensing
- Describe CX Portfolio and deal management processes
Topic 3: Customer Success Foundation10%- Explain recurring revenue financial implications
- Explain the stages of the customer lifecycle
- Define customer experience
- Describe recurring revenue financial terms
Topic 4: Customer Success10%- Explain customer journey & IT purchasing models
- Define customer success
Topic 5: Business Acumen30%- Describe renewal cycle and risk action planning
- Interpret key financial terms (e.g., CAPEX, OPEX)
- Evaluate products and services to meet customer goals

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Cisco Renewals Manager Sample Questions (Q15-Q20):

NEW QUESTION # 15
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?

Answer: B


NEW QUESTION # 16
What is the Cisco definition of a Reusable Non-Standard Discount(RNSD)?

Answer: C


NEW QUESTION # 17
How does Cisco define ATR?

Answer: B


NEW QUESTION # 18
What is the ATR on a $10, 000 one year recuring revenue contract?

Answer: A

Explanation:
ATR stands for Annualized Total Revenue, which is a metric that measures the total revenue generated by a customer contract over a 12-month period. ATR is calculated by multiplying the monthly recurring revenue (MRR) by 12. For example, if a customer pays $100 per month for a service, the ATR is $100 x 12 = $1,200. Therefore, the ATR on a $10,000 one year recurring revenue contract is simply $10,000, since the MRR is already $10,000. ATR is useful for comparing the revenue potential of different contracts with different billing cycles or durations


NEW QUESTION # 19
Which support should a Renewals Manager expect from the Customer Success Manager?

Answer: B


NEW QUESTION # 20
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