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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting23%- Mobile device troubleshooting
  • 1. Performance and battery problems
    • 2. Connectivity and synchronization issues
      • 3. App and OS update failures
        - Operating system issues
        • 1. System crashes and performance issues
          • 2. Update and driver failures
            • 3. Boot errors and startup problems
              - Application and security troubleshooting
              • 1. Security-related issues and fixes
                • 2. Installation and compatibility problems
                  • 3. Application crashes and errors
                    Topic 2: Operating Systems28%- macOS, Linux, and Chrome OS basics
                    • 1. Command-line operations
                      • 2. System configuration and maintenance
                        • 3. Installation and navigation
                          - Windows installation, configuration, and management
                          • 1. Device drivers and system updates
                            • 2. File systems, partitions, and storage management
                              • 3. Command-line tools and scripting
                                • 4. Windows 10/11 features and settings
                                  - Mobile operating systems
                                  • 1. Android and iOS configuration
                                    • 2. App installation and security settings
                                      • 3. Mobile device management
                                        Topic 3: Operational Procedures21%- Communication and professionalism
                                        • 1. Incident reporting
                                          • 2. SLA management
                                            • 3. Customer service techniques
                                              - IT service management
                                              • 1. Disaster recovery planning
                                                • 2. Documentation and change management
                                                  • 3. Backup and recovery processes
                                                    - Safety and compliance
                                                    • 1. Environmental controls
                                                      • 2. Privacy and regulatory compliance
                                                        • 3. Workplace safety procedures
                                                          Topic 4: Security28%- Network and application security
                                                          • 1. Wireless security protocols
                                                            • 2. Firewalls and security appliances
                                                              • 3. Encryption technologies
                                                                - Security fundamentals
                                                                • 1. Permissions and access control
                                                                  • 2. Zero Trust concepts
                                                                    • 3. Authentication and authorization
                                                                      - Threats and mitigation
                                                                      • 1. Social engineering prevention
                                                                        • 2. Data protection and disposal
                                                                          • 3. Malware types and removal

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q180-Q185):

                                                                            NEW QUESTION # 180
                                                                            A system administrator needs to enforce a new corporate security policy on a standalone Windows workstation. The policy requires all local users to have a minimum password length of 10 characters and specifies that accounts must be locked after three failed login attempts. Which of the following Microsoft Management Console (MMC) snap-ins should the technician use to configure these settings?

                                                                            Answer: B

                                                                            Explanation:
                                                                            Password complexity rules and account lockout thresholds are controlled through security policies , which are managed via Group Policy on a local system using the Local Group Policy Editor (gpedit.msc) . The All-in- One guide explains that Windows security policies can enforce rules like "forcing anyone who logs on... to use a password that's at least eight characters long," and that these are configured via policy tools. It further highlights that " The Group Policy Editor (gpedit.msc) includes the same items as Local Security Policy...
                                                                            plus many other policies ," making gpedit the best match when the exam asks how to edit these settings.
                                                                            Mike Meyers' Lab Manual repeats this exact exam-relevant point: gpedit includes the security policy settings and is the tool to look for on the A+ exam when the question is about configuring password policy and account policies.
                                                                            The other snap-ins don't fit: Task Scheduler manages scheduled tasks, Local Users and Groups manages accounts/groups (not password policy enforcement rules), and Performance Monitor tracks performance.
                                                                            Therefore, gpedit is correct.


                                                                            NEW QUESTION # 181
                                                                            A technician is attempting to join a new Windows 10 workstation to a corporate Active Directory domain. The technician verifies that the workstation can successfully ping the domain controller's IP address, but when attempting to join the domain by name, the operation fails with an error stating that the domain controller could not be contacted. Which of the following is the MOST likely cause of this issue?

                                                                            Answer: B

                                                                            Explanation:
                                                                            If the PC can ping the domain controller by IP , basic connectivity exists. Domain join, however, depends heavily on name resolution (finding the domain and locating domain services), so incorrect DNS is the most likely cause. Mike Meyers explains a key diagnostic pattern: when you ping a URL/name and get "could not find host," the system "can't get an IP address for that Web site," which "points to a DNS failure." This same logic applies to domains: if the client can reach the DC by IP but can't properly resolve domain names
                                                                            /services, the join fails.
                                                                            Quentin Docter reinforces that one of the "key things" for TCP/IP to work effectively is that "a hostname must resolve to an IP address-an action usually performed by a DNS server," and he highlights nslookup as a tool to verify DNS server entries.
                                                                            Firewall issues could block some traffic, but the clue "ping by IP works" points away from total network blockage. IPv6 enabled is normal, and "not connected" contradicts successful ping. Therefore, DNS settings are incorrect (A) .


                                                                            NEW QUESTION # 182
                                                                            A user needs to download some files from a vendor website. Downloading the specific file type is blocked when using the Microsoft Edge web browser. A technician determines that the files the user wants to download are safe. Which of the following should the technician configure to allow these files to be downloaded?

                                                                            Answer: A

                                                                            Explanation:
                                                                            Microsoft Edge uses SmartScreen to block potentially unsafe downloads. If a known safe file type is being blocked, configuring or adjusting SmartScreen settings allows the download to proceed while maintaining browser-based security controls.


                                                                            NEW QUESTION # 183
                                                                            A technician needs to install Windows 11 on a 4TB SSD. The company requires that the drive be partitioned with at least five primary partitions. Which of the following should the technician use? (Select two).

                                                                            Answer: B,D

                                                                            Explanation:
                                                                            The correct answers are C. GPT and E. NTFS. The GUID Partition Table (GPT) partitioning scheme is required because it supports more than four primary partitions and disks larger than 2TB. Since the SSD is
                                                                            4TB and requires at least five primary partitions, MBR is not suitable.
                                                                            According to the Quentin Docter - CompTIA A+ Complete Study Guide, MBR is limited to four primary partitions and a maximum disk size of 2TB. GPT removes these limitations and is required for modern systems using UEFI firmware, including Windows 11.
                                                                            The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that Windows installations on large disks should use GPT in combination with NTFS, which is the preferred Windows file system due to its support for large files, permissions, encryption, and reliability features.
                                                                            The Mike Meyers / Mark Soper Lab Manual clarifies that FAT16 cannot support large volumes, XFS is a Linux file system, and APFS is designed for Apple systems. None of these are appropriate for a Windows 11 installation.
                                                                            Because the requirement involves disk size, partition count, and Windows compatibility, the correct combination is GPT for partitioning and NTFS for the file system, making C and E the correct answers.


                                                                            NEW QUESTION # 184
                                                                            A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website and learns that the application is EOL and will not receive any further development. Which of the following should the technician do to restore the functionality with minimum downtime?

                                                                            Answer: A


                                                                            NEW QUESTION # 185
                                                                            ......

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