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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics
Topic 2: Nonprofit Success Pack Overview and Architecture15%- NPSP core components and data model
  • 1. Household and account models
  • 2. NPSP object structure and relationships
  • 3. Contact relationships and affiliations
- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
Topic 3: Program and Service Delivery18%- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
Topic 4: Data Management and Quality15%- Duplicate management and data cleaning
  • 1. Matching rules and deduplication
  • 2. Data validation and governance
- Data import and export
  • 1. Bulk data operations
  • 2. NPSP Data Import Tool vs Data Loader
Topic 5: Solution Design and Implementation20%- Deployment and change management
  • 1. Testing and deployment strategies
  • 2. Governance and maintenance best practices
- Requirements gathering and solution design
  • 1. Declarative vs custom development
  • 2. Aligning NPSP features with nonprofit needs
Topic 6: Fundraising and Donation Management22%- Gift management and acknowledgement
  • 1. Receipting and acknowledgement processes
  • 2. Donation lifecycle tracking
- Donation and payment processing
  • 1. Payment gateway integration
  • 2. Soft credits and matching gifts
  • 3. One-time and recurring donations

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q77-Q82):

NEW QUESTION # 77
A nonprofit receives a check that includes donations from several donors for a specific program the nonprofit runs.
Which two features should a consultant configure to track this gift?
Choose 2 answers

Answer: A,B

Explanation:
To track a check that includes donations from several donors for a specific program, the consultant should configure GAU Allocations and Partial Soft Credits in NPSP. Here's why:
GAU Allocations:
General Accounting Unit (GAU) Allocations are used to track how donations are allocated across different programs or funds.
This feature allows the nonprofit to specify which portion of the check is designated for the specific program, providing clear tracking and reporting.
Partial Soft Credits:
Partial Soft Credits can be used to attribute portions of a single donation to multiple donors.
This feature allows the nonprofit to recognize each donor for their contribution while keeping the accounting of the total donation intact.
Salesforce NPSP Documentation on GAU Allocations
Salesforce NPSP Documentation on Soft Credits


NEW QUESTION # 78
A nonprofit stores a government-issued personal identification number on each constituent's Contact record in an encrypted field.
What should a consultant enable on a Permission Set to ensure the personal identification number is fully accessible by a subset of org users'?

Answer: B

Explanation:
To ensure that a subset of users can fully access the government-issued personal identification numbers stored in encrypted fields on Contact records, you must enable the "View Encrypted Data" permission in a permission set. This permission allows users to see the actual encrypted data instead of a masked value.
Steps to Enable:
Create or Edit a Permission Set:
Navigate to Setup -> Permission Sets.
Create a new permission set or edit an existing one.
Enable View Encrypted Data:
In the permission set, go to System Permissions.
Enable the "View Encrypted Data" permission.
Assign Permission Set:
Assign the permission set to the appropriate users who need to access the encrypted data.
Salesforce Help: Encrypt Custom Fields
Salesforce Trailhead: Data Security and Encryption


NEW QUESTION # 79
A consultant is setting up a governance framework as part of a nonprofit organization implementation.
Which three elements should be included in a Salesforce-recommended governance structure? Choose 3 answers

Answer: A,C,E

Explanation:
A Salesforce-recommended governance structure for nonprofit organizations ensures the implementation runs smoothly and effectively. It typically includes the following elements:
Release Management: This ensures that changes are systematically planned, tested, and deployed. It involves managing how new features and updates are rolled out to avoid disruption and ensure smooth transitions.
Rules of Engagement: These define how different stakeholders will interact with the system and with each other. It includes protocols and guidelines for communication, decision-making, and responsibilities.
Center of Excellence (CoE): This is a dedicated team or a hub of experts that provides leadership, best practices, research, support, and training. A CoE helps ensure that the organization is leveraging Salesforce effectively and efficiently.
Salesforce Nonprofit Cloud Implementation Guide
Salesforce Trailhead: Governance Framework


NEW QUESTION # 80
A Household Account has Contacts with Recurring Donations, Relationships, and closed/won donations associated with it.
What happens when a system administrator attempts to delete this Household Account record?

Answer: B

Explanation:
When a system administrator attempts to delete a Household Account record that has Contacts with Recurring Donations, Relationships, and closed/won donations, Salesforce will display an error message due to the presence of closed/won donations associated with the Account record.
Log in to Salesforce: Access the Salesforce org where NPSP is installed.
Navigate to the Household Account:
Go to the Accounts tab and locate the Household Account record.
Attempt to Delete the Account:
Try to delete the Household Account record.
Salesforce will prevent the deletion and display an error message because there are closed/won donations linked to this Account.
Review Associated Records:
Check for closed/won Opportunities and other related records that are preventing deletion.
If necessary, consider reassigning or archiving these records instead of deleting the Household Account.
This safeguard ensures data integrity by preventing the loss of critical financial records.


NEW QUESTION # 81
A consultant needs to set up a sandbox strategy for a nonprofit implementation project involving two major development initiatives. For which three purposes should separate sandboxes be used?

Answer: A,C,E

Explanation:
When setting up a sandbox strategy for a nonprofit implementation project involving two major development initiatives, it is essential to use separate sandboxes for different purposes. The key purposes include Quality Assurance, Staging, and Development. Here's why:
Quality Assurance (QA):
QA sandboxes are used to test new features and functionalities to ensure they work as expected.
This environment helps identify and fix bugs before the changes are moved to production.
Staging:
A staging sandbox is a replica of the production environment.
It is used for final testing and validation of new features, configurations, and data migrations.
Ensures that everything works correctly in an environment that closely mimics production.
Development:
Development sandboxes are used by developers to build and test new features.
Each developer can have their own sandbox to avoid conflicts with others' work.
Using separate sandboxes for these purposes ensures a clear and organized development process, reduces the risk of conflicts, and helps maintain a stable production environment.
Salesforce Documentation: Sandbox Types and Templates
Salesforce Trailhead: Developing in Sandboxes


NEW QUESTION # 82
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