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| Section | Objectives |
|---|---|
| Topic 1: Digital Product Lifecycle | - Service value creation - Digital product lifecycle - ITIL operating model - Value streams |
| Topic 2: Understand High-Velocity IT Concepts | - IT transformation - High-velocity IT - Digital organization - Digital transformation - Digital technology - Digital products |
| Topic 3: High-Velocity IT Techniques and Practices | - Security and risk management - Cloud computing - Automation - Architecture and design - Testing and validation |
| Topic 4: Guiding Principles for High-Velocity IT | - Continuous improvement - Agile methods - DevOps culture - Lean practices - Application of ITIL guiding principles |
| Topic 5: Contribute to Value with Digital Products | - Co-created value - Resilient operations - Valuable investments - Assured conformance - Fast development |
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NEW QUESTION # 68
Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?
Answer: D
Explanation:
Resilient operations focus on ensuring that services consistently meet their warranty requirements, such as availability, capacity, continuity, and security. This objective ensures that services remain stable, reliable, and able to recover quickly from disruptions, thereby fulfilling the operational quality expectations defined in service warranties.
NEW QUESTION # 69
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
Answer: D
Explanation:
Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.
NEW QUESTION # 70
Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?
Answer: A
Explanation:
Problem management is concerned with identifying and managing the causes of incidents, reducing their likelihood and impact. In high-velocity environments this practice works continually alongside development and operations teams, using techniques such as swarming and blameless reviews so that recurring failures are eliminated rather than repeatedly resolved.
NEW QUESTION # 71
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: C
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 72
An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?
Answer: A
Explanation:
Observability is the ability to infer the internal state of a system from its external outputs. Rich telemetry allows teams to answer questions that were not anticipated when the system was designed, which is essential for diagnosing complex distributed services and maintaining resilient operations.
NEW QUESTION # 73
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