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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
Topic 2: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
Topic 3: Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Lean operations and waste reduction
  • 2. Continuous improvement (Kaizen)
  • 3. Benchmarking techniques
Topic 4: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. From implementing to supporting to driving strategy
  • 2. The stages of development of operations strategy
  • 3. Order qualifying and order winning objectives
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. The extent of operations management in organisations
  • 3. Operations management in different types of organisations

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CIPS Operations Management Sample Questions (Q45-Q50):

NEW QUESTION # 45
The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

Answer: D

Explanation:
1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.


NEW QUESTION # 46
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

Answer: B

Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.


NEW QUESTION # 47
Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

Answer: B

Explanation:
2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127


NEW QUESTION # 48
What is the main purpose of Six-Sigma?

Answer: D

Explanation:
The primary purpose of six-sigma is to eliminate variation. It's a form of quality control used a lot in manufacturing. See p.136


NEW QUESTION # 49
Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

Answer: A,C,D

Explanation:
The other 5 principles are; customer focus, system integration, communication and continuous improvement


NEW QUESTION # 50
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