100% Pass Quiz Marvelous Microsoft MB-240 - Study Microsoft Dynamics 365 Field Service Functional Consultant Test

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Asset and Connected Field Service (5-10%)5-10%- Manage asset IoT connections and monitoring
- Configure IoT integrations and alerts
- Process IoT alerts and work order creation
- Implement connected field service scenarios
Topic 2: Configure Field Service (20-25%)20-25%- Implement security roles and field service settings
- Set up and configure resource characteristics and skills
- Configure pricing, billing, and cost entities
- Set up and configure customer assets
- Configure scheduling configurations and booking setup
- Configure Field Service organizations and structures
- Configure work order types and incident types
Topic 3: Manage Inventory and Procurement (15-20%)15-20%- Configure warehouse and inventory settings
- Process purchase orders and returns
- Handle inventory adjustments and transfers
- Manage inventory levels and stock locations
- Configure product inventory and item associations
Topic 4: Manage Field Service Mobile Application (10-15%)10-15%- Manage mobile forms and workflows
- Handle offline capabilities and synchronization
- Configure Field Service Mobile app settings
- Configure resource and technician mobile experiences
Topic 5: Manage Work Orders (20-25%)20-25%- Handle work order incidents and resolutions
- Create and manage work orders
- Manage work order reporting and analytics
- Manage work order products, services, and notes
- Configure work order lifecycle and statuses
- Process work order inspections and recommendations
Topic 6: Scheduling and Dispatch (20-25%)20-25%- Handle scheduling conflicts and rescheduling
- Manage scheduling options and requirements
- Configure schedule board and board features
- Optimize schedules using resource scheduling optimization
- Schedule work orders using various methods
- Configure map view and route optimization

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q165-Q170):

NEW QUESTION # 165
A customer wants work orders to have service-level agreements (SLA) enforced for emergency high-priority work orders.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 166
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

Answer: D

Explanation:
Section: Configure field service applications


NEW QUESTION # 167
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 168
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

Answer: D


NEW QUESTION # 169
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal.
What should you recommend?

Answer: B


NEW QUESTION # 170
......

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